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Participant
November 6, 2019
Question

M: Photoshop Mobile: cannot create document

  • November 6, 2019
  • 4 replies
  • 1140 views

I could not create documents, there are errors shows up all the time 

what can I do?

This topic has been closed for replies.

4 replies

Pattie-F
Legend
November 25, 2019

You may also find this article useful in explaining the error:

https://helpx.adobe.com/photoshop/kb/unable-to-create-save-cloud-document.html

 

Pattie

Michael J. Hoffman
Community Expert
Community Expert
November 19, 2019

Have you signed in with your Adobe ID?

Do you have free space available in your Adobe Creative Cloud Storage?


Tap the gear icon in the upper right to check your Settings/Account:

 

chanaart
Community Expert
Community Expert
November 16, 2019

My student is using thenew Ipad pro and for some reson cannot get cloud doument or start working,

It is os 13.2.2

 

Here are her screenshots.

Pattie-F
Legend
November 21, 2019

Please review this troubleshooting article and see if it helps: https://helpx.adobe.com/photoshop/kb/unable-to-create-save-cloud-document.html

 

Pattie

Participant
November 6, 2019

  I can't create a new file 

gener7
Community Expert
Community Expert
November 6, 2019

Check to see if you have a plan and you are signed in with your Adobe ID.

 

https://helpx.adobe.com/photoshop/user-guide.html?topic=/photoshop/morehelp/mobileapps.ug.js

Participant
November 6, 2019

I have this plan