Photoshop 22.4.1 is just unstable as it crashes while opening new documents

New Here ,
May 26, 2021 May 26, 2021

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Could not use Photoshop anymore today, when i open any document/doctype the soft crash and open the error repport box. Any help is welcome 😉

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New Here , May 26, 2021 May 26, 2021
Ok, tips seems work on my Desktop Dell Optiplex 3070 (no graphic card) under windows 10Thank you so much Akash  

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Adobe Employee ,
May 26, 2021 May 26, 2021

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Hi there, 

 

Sorry that Photoshop 22.4.1 is crashing unexpectedly when you open any document.

 

Would you mind deselecting the option "Use Graphics Processor" located in Photoshop's Preferences > Performance menu, then relaunch Photoshop and let us know if it helps? Also, what is your computer's OS?

 

To get started with more troubleshooting steps, you may checkout the steps mentioned here: https://helpx.adobe.com/lightroom-classic/kb/lightroom-basic-troubleshooting-fix-most-issues.html

 

We’d also suggest that you submit the crash report: https://helpx.adobe.com/photoshop/kb/submit-crash-reports.html

 

Thanks,

Akash

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New Here ,
May 26, 2021 May 26, 2021

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Ok, tips seems work on my Desktop Dell Optiplex 3070 (no graphic card) under windows 10

Thank you so much Akash  😉

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Adobe Employee ,
May 27, 2021 May 27, 2021

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That's great! Glad to know it worked. If you have any other query or need further assistance, feel free to get back to us anytime.

 

Thanks, 

Akash

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