Photoshop crashes everytime i want to edit a Smart Object

Community Beginner ,
May 28, 2021 May 28, 2021

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Hi there!

 

Like the title says; everytime i want to edit a smart object Photoshop completely crashes. I already fully uninstalled Photoshop but it didn't fix the problem.

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Crash or freeze

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Adobe Community Professional ,
May 28, 2021 May 28, 2021

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What have you done for all-purpose trouble-shooting so far (apart from re-installing)? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/using/preferences.html

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Community Beginner ,
May 28, 2021 May 28, 2021

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Thankyou for your reply!

 

I already restored the preferences and now Photoshop is already crashing after a few seconds when opening the file.

The file is created in a older version of Photoshop, maybe there is a problem in that?

 

 

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Adobe Community Professional ,
May 28, 2021 May 28, 2021

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Did you use the Cleaner Tool before re-installing Photoshop? 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

»The file is created in a older version of Photoshop, maybe there is a problem in that?«

That does not seem very likely, but can you provide the file? 

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Community Beginner ,
May 28, 2021 May 28, 2021

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File is in the attachments.

In the meanwhile i think i found a link. Here at work my laptop is connected to a dock via USB. This way i get two extra monitors. When i unplugged the dock and i only work on my Laptop everything works like a charm.. So there seems to be a problem with the dock connected while using Photoshop

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Adobe Community Professional ,
May 28, 2021 May 28, 2021

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Interesting, if the hardware combination causes problems reliably you may want to post a report over on 

Photoshop Family

 

I have no problem in opening the Smart Object in your file. 

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Community Beginner ,
May 28, 2021 May 28, 2021

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I will, thank you!

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Adobe Community Professional ,
May 28, 2021 May 28, 2021

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Hi, is there any GPU-heavy filter on the SO? (can't test the file here right now)

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Community Beginner ,
May 28, 2021 May 28, 2021

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Hi!

As far as i know there's not, i only adjusted some colors on some PNG's. But there seems to be a problem with Photoshop not recognizing the GPU from the laptop when connected to a dock.

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Adobe Community Professional ,
May 28, 2021 May 28, 2021

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I think it is rather that the OS has to run the intel integrated GPU when the dock is used, and either that GPU/driver combo does not meet the Ps minimum requirements.

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