PS CC unable to open Sony XAVC HS 8K video
I was dismayed to find that Photoshop CC (nor any other app I tried) could not open my mp4 video files (XAVC HS 8K) created by my new Sony Alpha1 camera. The error I get is:
It appears that it needs an HEVC codec, which I didn't have, so I went to the Microsoft website and tried to download it but got stuck in associating the codec with a default app when it did not let me choose PS. Any idea how to be able to view and edit these videos in PS CC?
I was also unable to open it in Adobe Acrobat Reader:
Windows Media Player could not open it either:
Quick Time Player could not open it either:
My PC specs:
Operating System | Windows 10 Home 64-bit |
CPU | Intel Core i9 @ 3.60GHz |
| Kaby Lake 14nm Technology |
RAM | 32.0GB |
Motherboard | ASUSTeK COMPUTER INC. ROG STRIX Z390-E GAMING (LGA1151) |
Graphics | ASUS VG289 (3840x2160@60Hz) |
| 3071MB NVIDIA GeForce GTX 1080 Ti (ASUStek Computer Inc) |
Storage | 931GB Samsung SSD 980 PRO 1TB (Unknown (SSD)) |
| 1863GB Samsung SSD 980 PRO 2TB (Unknown (SSD)) |
| 465GB Samsung SSD 860 EVO 500GB (SATA (SSD)) |
| 14904GB Intel Raid 0 Volume (RAID ) |
Optical Drives | ASUS SDRW-08U9M-U USB Device |
Audio | NVIDIA High Definition Audio |
Thanks much for any help!
Janet
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