Screen flashing when the help icon pops up for tools in Photoshop on Windows

New Here ,
Jul 07, 2021 Jul 07, 2021

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im messing around on photoshop never used it with this computer but everytime i hover over a tool my whole screen will flash twice while my second monitor it unphased?

 

 

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Bug, Problem or error, Windows

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Adobe Employee ,
Jul 08, 2021 Jul 08, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Would you mind sharing the version of Photoshop you're using? Are you using a desktop or a laptop? If you're using the app on a Windows desktop, are both monitors connected to the display outputs of your graphics card?

 

Please ensure you have all available Windows updates installed on the computer along with the latest drivers for your computers graphics card. You can try disabling the option to Use Graphics Processor from Photoshop by going to Preferences, then Performance. Once done, quit & relaunch Photoshop to check if that helps.

You can also check out: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

Let us know how it goes!

Regard,

Nikunj

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