Unable to launch Photoshop after the recent app update

New Here ,
May 23, 2021 May 23, 2021

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I can't open photoshop, even after the latest update. It does not give any response at all, meaning not even the cover page of photoshop has been shown. Please help me. Thanks.

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Crash or freeze, How to, Problem or error

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Adobe Employee ,
May 23, 2021 May 23, 2021

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Hi there,

 

Sorry that Photoshop is not opening after the recent app update.

 

Would you mind sharing the exact version of Photoshop you're running along with your operating system version? The latest is 22.4.1.

 

To get started with troubleshooting, would you mind checking the steps mentioned in this article https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html and let us know if that helps?

 

Thanks,

Akash

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New Here ,
May 27, 2021 May 27, 2021

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Yes, I'm using version 22.4.1. It works normally now. Thanks

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Adobe Employee ,
Jun 03, 2021 Jun 03, 2021

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That's great. Glad to know it worked. If you have any other query or need further assistance, feel free to get back to us anytime.

 

Thanks,

Akash

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