Unable to start photoshop 2021 on osx

New Here ,
Jun 24, 2021 Jun 24, 2021

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When Photoshop 2021 (with latest updates) launches in osx BigSur 11.4 the pointer becomes the spinning wheel and the application stop to respond. The only option is to kill it.

I'm not able to do anything before the block (no preferences, nor open files, etc).

I already tried to uninstall and re-install without luch.

What can I do? Photoshop is totally unusable.
I tried to download the demo of Illustrator and it works without problems

Thank you

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Crash or freeze, Mac, Problem or error

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Adobe Community Professional ,
Jun 24, 2021 Jun 24, 2021

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Try trashing your Photoshop preferences.
Navigate to Photoshop's Preferences folder:
macOS: Users/[user name]/Library/Preferences/Adobe Photoshop [version] Settings

Note:
The user Library folder is hidden by default on macOS. To access files in the hidden user Library folder, see  How to access hidden user library files.

https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html
Drag the entire Adobe Photoshop [Version] Settings folder to the desktop or somewhere safe for a back-up of your settings 

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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New Here ,
Jun 24, 2021 Jun 24, 2021

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Thank you for your answer, I tried but without luck.
After the first startup the settings folder comes back but the problem persists: spinning and blocked photoshop

Any other idea? Thank you

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Adobe Community Professional ,
Jun 24, 2021 Jun 24, 2021

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Try logging into another account (you may need to make one): does it still crash?

If you boot into Safe mode (hold down Shift Key at boot): does it still crash?

Have you tried running a free utility like Onyx to see if that stops the crashing? 

https://www.titanium-software.fr/en/onyx.html

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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New Here ,
Jun 26, 2021 Jun 26, 2021

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No change.
I had to revert to 22.3.1 version to be able to use it.

Honestly I think it's not acceptable to have this kind of problems on "stable" releases.

I uninstalled everything, deleted my preferences, etc .. and it was not fixed.
I presume the latest version is not compatible with osx.

Now I "solved", but I hope Adobe will fix it asap.

By the way, thanks for you very much for your help!

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Adobe Community Professional ,
Jun 26, 2021 Jun 26, 2021

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Did you try the specific suggested steps presented or you just rolled back? 

 

Author “Color Management for Photographers" & "Photoshop CC Color Management" (pluralsight.com)

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