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tasnima85463299
Participant
October 21, 2019
Question

Unable to transfer JPEG files saved through Photoshop

  • October 21, 2019
  • 1 reply
  • 287 views

I am facing issue with photoshop . 

when am saving the files into JPEG I can't transfer them through airdrop or any type of transfering softwares. Morover I can't use these files in illustrator , its alwayes says "Disk issue". 

 

{Thread title edited by moderator}

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    1 reply

    nikunj.m
    Community Manager
    nikunj.mCommunity Manager
    Community Manager
    October 21, 2019

    Hi there,

     

    We you mind sharing more information like the operating system version you are using along with the version of Photoshop you are using? You can the version of Photoshop by going to the Help menu in Photoshop > System info. Also, were are the JPEGs being saved (on the computers local storage or an external drive)?

     

    You can try to save a few files in PNG and check if you are able to transfer them and try with a few JPEGs from other sources as well.

     

    Regards,

    Nikunj

    B
    Brett Barnard
    Participant
    October 30, 2019

    Im Also having this issue.

     

    Please can you advise?

     

    Thanks

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