Video frames to layers not showing preview

Question

Hello! I have been having problems with the video frames to layers section of photoshop. Every time I import a clip and select video frames to layers I cannot see the preview of the clip therefore making it harder to select the exact range for me to animate.

The whole preview screen is black and when I try moving the scrubber it remains black so I cannot see any of the content in the clip. I have played the clip normally through quicktime and it works fine except for when it's imported. I have tried restarting my computer and it has not fixed it.

Please can someone adivse me on how to fix this.

mark@headTrix · Answer

Yes you should be able to see your video. It works fine for me. I suggest clearning your Photohop settings, preferences file by Quitting, and then Hold down Command+Shift+Option (Ctrl+Alt+Shift on PC) and hold it down as you double-click until the pop-up window appears askig if you would like to delete your settings.

Also make sure that your video file format is one that is listed here:
https://helpx.adobe.com/photoshop/using/file-formats.html

Hope this helps.

mark

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