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Hello! I have been having problems with the video frames to layers section of photoshop. Every time I import a clip and select video frames to layers I cannot see the preview of the clip therefore making it harder to select the exact range for me to animate.
The whole preview screen is black and when I try moving the scrubber it remains black so I cannot see any of the content in the clip. I have played the clip normally through quicktime and it works fine except for when it's imported. I have tried restarting my computer and it has not fixed it.
Please can someone adivse me on how to fix this.
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Yes you should be able to see your video. It works fine for me. I suggest clearning your Photohop settings, preferences file by Quitting, and then Hold down Command+Shift+Option (Ctrl+Alt+Shift on PC) and hold it down as you double-click until the pop-up window appears askig if you would like to delete your settings.
Also make sure that your video file format is one that is listed here:
https://helpx.adobe.com/photoshop/using/file-formats.html
Hope this helps.
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or you can try resetting preferences this way to keep a back-up
https://helpx.adobe.com/photoshop/using/preferences.html
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