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Video frames to layers not showing preview

New Here ,
Jul 28, 2021 Jul 28, 2021

Hello! I have been having problems with the video frames to layers section of photoshop. Every time I import a clip and select video frames to layers I cannot see the preview of the clip therefore making it harder to select the exact range for me to animate.

 

The whole preview screen is black and when I try moving the scrubber it remains black so I cannot see any of the content in the clip. I have played the clip normally through quicktime and it works fine except for when it's imported. I have tried restarting my computer and it has not fixed it.

 

Please can someone adivse me on how to fix this.

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Adobe
Community Expert ,
Jul 28, 2021 Jul 28, 2021

Yes you should be able to see your video. It works fine for me. I suggest clearning your Photohop settings, preferences file by Quitting, and then Hold down Command+Shift+Option (Ctrl+Alt+Shift on PC) and hold it down as you double-click until the pop-up window appears askig if you would like to delete your settings.

 

Also make sure that your video file format is one that is listed here:
https://helpx.adobe.com/photoshop/using/file-formats.html

 

Hope this helps.

 

mark

headTrix, Inc. | Adobe Certified Training & Consulting
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Community Expert ,
Jul 28, 2021 Jul 28, 2021
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or you can try resetting preferences this way to keep a back-up

 

https://helpx.adobe.com/photoshop/using/preferences.html

headTrix, Inc. | Adobe Certified Training & Consulting
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