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kjg48359
Known Participant
February 26, 2013
Question

amtlib.dll error

  • February 26, 2013
  • 1 reply
  • 44190 views

When trying to run perform an edit against a file trying to add a text element, Elements v 10 crashes telling me that "system32/amtlib.dll" is not a valid windows file or is currupt. I am suspecious of the recent "inspiration browser" install a couple of months ago.  However that being said, Adobe's tech support is not helpful, I figured the best way fix this might be do do a clean install. 

However, the PC is a HP pc just purchased about 4 months ago, and of course the software was pre-installed and I do not have original system disks. 

Anyone have suggestions (and I've tried to replace the version of the DLL in the system32 subdirectory with the version that was in the \programs32\adobe\elements subdirectory with no differernce. 

Is this some kind of registration issue?

      This topic has been closed for replies.

      1 reply

      S
      Adobe Employee
      shikha__
      Adobe Employee
      February 26, 2013

      Hi,

      The easy fix for this is to reinstall the product on your machine.Since you do not have original media,you can do that in two wyas:

      Firstly,You can download and install PSE10 build .

      However this is not recommended becuase you are using Hp version of PSE and it has some extra features which will break .

      So you should go for the second one.

      Secondly,Contact HP customer support and ask them for the PSE10 build that they had installed on your machine.

      Also,

      Can you please share screenshot of the error you are getting,just for reference.

      -Shikha

      K
      kjg48359Author
      Known Participant
      February 26, 2013

      Thanks Shikha,

      here's the message; I'll try to get through to HP, already tried them the other evening and after an hour, I didn't get anywhere...

      Pete.Green
      Community Manager
      Pete.GreenCommunity Manager
      April 11, 2013

      Pete,

      I am having the same issue since Jan 2013. I discovered the fatal error when using Photomerge. ADOBE refused help as it was a Windows issue they claimed. Windows refused help as it is an application problem. 1 full day hanging on the phone down the drain (next to a nice phone bill for me calling from The Netherlands to the US!).

      I accepted the error until to day I encountered the issue with the text option in PS Editor!

      A IT tech friend of mine tried the lot, but as proven today NO SOLUTION. The fact that ADOBE refuses p****es me off, as I paid for a working program and at the first hick-up they turn their back on me.

      I ried copying in several versions of the ATMLIB file sourced from other computers, but still no luck!

      For those who can understand Dutch: the problem is a corrupt ATMLIB.dll file. 

      GREAT ADVERT FOR ADOBE THIS WILL MAKE. I am seriously looking into other programs as soon as I am sure the liberary can be converted without loads of rework, as I store about 7,500 pics!

      Regarding your option 2, how can I try that. It looks my last resort.......................

      I run Windows 7 and always kept up with updates.

      Thanks for your help anyway (Adobe is not home!)

      JOHN KRAAN


      Hi John,

      Sorry for the delay in getting back to you. Thanks for posting.

      Did you try the first suggestion? Any luck?

      Try changing the font preview preference to not display font previews

      Preferences > Type > Uncheck Font Preview Size

      Restart PSE

      Regarding the second suggestion, of creating a new admin user and trying it within that.

      If on Windows 7, see this document which walks you through creating a new administrative user: http://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

      Let me know how both of those go,

      Regards,

      Pete

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