Attempt to access invalid address

[designl77861925]

I have had Photoshop Elements 4.0 for quite some time.  I am used to it.  I know where everything is and what it does.  I have replaced my old computer with a new one and installed on Windows 10 Home.  I have no desire to upgrade because I have no time to learn where everything is and 4.0 works amazingly well for what I need.  When I try to open the applications I get a dialog box that says, "Adobe Photoshop     Attempt to access invalid address"  Please help get me past this so I can once again use the program.

[Peru Bob]

If you have any drives that are larger than 1 TB, you will get that error for Photoshop Elements 4.

Drives that large did not exist when PSE 4 was released.

[designl77861925]

I'm not looking for a cause, I'm looking for a solution.  You've only begun.  I sure hope you don't think this is enough.

[Peru Bob]

I understand your desire to run PSE 4, as I run PSE 5 on a couple of computers, but unfortunately, sometimes there are limited solutions for using old software on new operating systems and hardware.

The solution is to make sure that you have no drives larger than 1 TB.

[designl77861925]

That really bites!

[designl77861925]

I guess I now know not to purchase your products in the future.

[John Waller]

Because you’re trying to use 13 year old software on a modern computer with the latest operating system?

You’re inevitably going to face legacy issues such as this. For some issues there are no workarounds. The long term solution is to run the current version of Elements which is designed and coded for your new computer.

[Peru Bob]

designl77861925  wrote

your products

Just to be clear:

I am not an Adobe employee, just a user of Adobe software who is here to help others on the forums.

[designl77861925]

What a load of hooey.  I loaded it on my older computer that does not have 1TB and I get the same message.

[Peru Bob]

designl77861925  wrote

I loaded it on my older computer that does not have 1TB

What operating system?

[John Waller]

Running which operating system?

[designl77861925]

I told you earlier I'm running Windows 10

[Peru Bob]

  wrote

I told you earlier I'm running Windows 10

On the older computer, also?

[John Waller]

  wrote

I told you earlier I'm running Windows 10

We were referring to the older computer. You did not mention which operating system that is running.

[designl77861925]

Yes, all of my computers are running Windows 10

[Peru Bob]

Do you have Chrome installed?

I've been going through some old threads and sometimes having Chrome installed can cause this.

Also, check to make sure that your Windows user account has administrator permissions.

[pattyg6390188]

I have the same problem and have not added any new software.

[John Waller]

Also Windows 10? Any updates to Windows 10 lately?

[pattyg6390188]

Last Windows 10 update was on 1/22/2019.

I've used Photoshop as late as 2/3.  Until now my scans have all gone to Photoshop. Now I can't access scans, either.

[John Waller]

So something on your computer has changed in the last 3 days?

The PSE program code is the same.

[pattyg6390188]

To the best of my knowledge, nothing has changed.

I have this theory that if I could do a System Restore, then Photoshop would work again.  But my computer won't let me go back to an earlier date.

[John Waller]

Can you post a screenshot of the error message?

[pattyg6390188]

If you click on "OK," then this shows up.

[pattyg6390188]

Thanks for your interest and kindness, John.

I’m a senior citizen in the Midwest, and it’s my bedtime!

I’ll look for your messages tomorrow.

Patty

Sent from Mail<https://go.microsoft.com/fwlink/?LinkId=550986> for Windows 10

[pattyg6390188]

My Photoshop 5 worked fine this weekend, and now I get that same message:Attempt to access invalid address. Then, if I click OK, it says:

The action you have requested could not be completed because the application is not responding. It may still be loading or waiting for a response from you.