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Cannot install PSE2018, Installation Failed.

yukakon888
New Here ,
Oct 13, 2021 Oct 13, 2021

Cannot install PSE2018, Installation Failed. error summary not available "page cannot be reached"

TOPICS
Download and install , Problem or error , Windows
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replies 6 Replies 6
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Peru Bob Community Expert
Community Expert ,
Oct 13, 2021 Oct 13, 2021

How are you installing it?

Where did you get the installation file?

What are your computer specs?

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yukakon888
New Here ,
Oct 14, 2021 Oct 14, 2021
In Response To Peru Bob

I purchased through Adobe online and I have a serial number too and it is also appearing on my Adobe account.  There is a "Download" icon see below screenshot.  

 

1.jpg

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Peru Bob Community Expert
Community Expert ,
Oct 14, 2021 Oct 14, 2021

Is your firewall blocking it?

 

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Peru Bob Community Expert
Community Expert ,
Oct 14, 2021 Oct 14, 2021

This may be the issue:

https://community.adobe.com/t5/acrobat-discussions/tls-1-0-and-1-1-support/td-p/12237746

 

https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html#win7

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yukakon888
New Here ,
Oct 14, 2021 Oct 14, 2021
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In Response To Peru Bob

Oh wow, that sounds like it.  Thank you so much.  I think we just have to purchase the newer version on my new laptop.  

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yukakon888
New Here ,
Oct 14, 2021 Oct 14, 2021

No I don't think so I have no problem with other applications.  Just this PSE.  

 

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