Cannot use Photoshop Elements 2025

[Elizabeth28878150zq2v]

I just purchaced Photoshop Elements 2025, downloaded it, selected the location for the file, and when it finishes "installing", it takes me to a menu where I select either the organizer, photo editor or video editor. I don't have access to the video editor, which is fine, I didn't want it. If I try to open the organizer it tells me to launch the photo editor to start my free trial. Here is where my problem lies.

I launch the photo editor and it is acting like I haven't purchased the software. A pop-up states that I can "start my free trial". Every other time I launch the application it will actually tell me that if I bought it that I can "get started". When I click that option it goes back to the "start free trial" option.

I only have one account. I have tried logging out and in again but nothing is changing. I always have issues with Adobe and I'm starting to get annoyed. Please help.

[precise_smarts6305]

I have the same problem.  Very frustrating

[jane-e]

@Elizabeth28878150zq2v 

I've moved your post from Photoshop to Photoshop Elements

Jane

[Derek Cross]

Please post in the Photoshop Elements forum:

https://community.adobe.com/t5/photoshop-elements/ct-p/ct-photoshop-elements?page=1&sort=latest_repl...

[Ankit SinghTP · Accepted solution]

Please go to help and sign Out and Sign in back from the email you have Purchased PSE2025 and then see if you get the same issue.