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Having a very strange experience with PS Elements 2020

Community Beginner ,
Jul 19, 2021 Jul 19, 2021

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Hello there,.

 

We are many years PS Elements users, and our work means we use it every day.

 

For some reason our version of PS Elements 2020 has corrupted.

 

When we make any change to a project (add text hide or delete a layer) the change is not visible until we click on the gray area of the screen off the project. Then the change becomes visible. It happened on one of our working PCs on a specific project, and now PS always acts like this in any project.

 

Just to test, we copied the original project to another PC, and now it is corrupted too ;-[

 

I tried a reinstall without uninstalling, but it is still corrupted.

 

I cannot find anything like this in your community, nor online anywhere.

 

So.... has anyone else experienced this, and how to we fix it?

 

Many thanks in advance
John and Michelle Coleman

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Adobe Community Professional ,
Jul 20, 2021 Jul 20, 2021

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Trying an install without uninstalling the program is probably not going to work under any circumstances.  Given the limited information you have provided, all I can suggest is to try resetting the preferences file. Go to Edit>Preferences>General tab and click the Reset Preferences on next launch button.  This will place the program back in its out-of-the-box condition.

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Community Beginner ,
Jul 20, 2021 Jul 20, 2021

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Hello Greg,

Thank you so much for the response and suggestion.

Sadly, it did not work. I have attached a video showing what is happening.

Please let me know what else I can show you in order to get this fixed.

We are still working with it, but it is extremely frustrating, and your assist will be most gratefully accepted.

Many thanks in advance,

jc

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Community Beginner ,
Jul 20, 2021 Jul 20, 2021

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Hello again Greg,

So, now I am totally puzzled.

I just completely uninstalled, and reinstalled Elements 2020, and it is still doing the same thing.

In case it is helpfull, here is the system definition for my laptop from the help tab:

 

Adobe Photoshop Elements Version: 18.0 (20201207.m.154403) x64
Operating System: Windows 10 64-bit
Version: 10 or greater
System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 1992 MHz
Built-in memory: 8075 MB
Free memory: 5045 MB
Memory available to Photoshop Elements: 7372 MB
Memory used by Photoshop Elements: 70 %
Image tile size: 1024K
Image cache levels: 6
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Disabled.
License Type: Perpetual
Serial number: 
Feature::Dummy Feature: OFF
Feature::HEIFFormat: ON
Application folder: C:\Program Files\Adobe\Photoshop Elements 2020\
Temporary file path: C:\Users\thejc\AppData\Local\Temp\
Photoshop Elements scratch has async I/O enabled
Scratch volume(s):
Startup, 930.9G, 851.1G free
Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2020\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2020\Plug-Ins\
Additional Plug-ins folder: not set

Installed components:
ACE.dll ACE 2019/03/06-03:18:36 79.607249 79.607249
AdbePM.dll PatchMatch 0000/00/00-00:00:00 1. 1.
AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0
AdobeOLS.dll Adobe Online Services 5.0
AdobeOwl.dll Adobe Owl 5.2.9
AdobePDFL.dll PDFL 2019/02/08-20:51:34 79.315954 79.315954
AdobePIP.dll Adobe Product Improvement Program 8.1.0.31.48633
AdobeXMP.dll Adobe XMP Core 2019/03/06-03:18:36 79.163858 79.163858
AdobeXMPFiles.dll Adobe XMP Files 2019/03/06-03:18:36 79.163858 79.163858
adobe_caps.dll Adobe CAPS 10,0,0,8
AGM.dll AGM 2019/04/09-01:07:39 79.608922 79.608922
ahclient.dll AdobeHelp Dynamic Link Library 2.2.0.1
AIDE.dll AIDE 2019/04/15-11:53:50 1.608749 1.608749
amtlib.dll AMTLib (64 Bit) 10.0.0.214 BuildVersion: 10.0; BuildDate: Tue Jun 13 2017 8:28:8) 1.000000
ARE.dll ARE 2019/04/09-01:07:39 79.608922 79.608922
AutoSelection.dll Adobe Photoshop Editor 16.0
AXE8SharedExpat.dll AXE8SharedExpat 2019/01/05-01:11:47 79.604593 79.604593
AXEDOMCore.dll AXEDOMCore 2019/01/05-01:11:47 79.604593 79.604593
Bib.dll BIB 2019/04/09-01:07:39 79.608922 79.608922
BIBUtils.dll BIBUtils 2019/04/09-01:07:39 79.608922 79.608922
boost_date_time.dll photoshopdva 11.1.0
boost_filesystem.dll photoshopdva 11.1.0
boost_signals.dll photoshopdva 11.1.0
boost_system.dll photoshopdva 11.1.0
boost_threads.dll photoshopdva 11.1.0
cast_api.dll Cast 1.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1
CoolType.dll CoolType 2019/04/09-01:07:39 79.608922 79.608922
CRClient.dll Adobe Crash Reporter Client DLL 2.2.3.0
dvaaudiodevice.dll photoshopdva 11.1.0
dvacore.dll photoshopdva 11.1.0
dvamarshal.dll photoshopdva 11.1.0
dvamediatypes.dll photoshopdva 11.1.0
dvametadata.dll photoshopdva 11.1.0
dvametadataapi.dll photoshopdva 11.1.0
dvametadataui.dll photoshopdva 11.1.0
dvaplayer.dll photoshopdva 11.1.0
dvatransport.dll photoshopdva 11.1.0
dvaui.dll photoshopdva 11.1.0
dvaunittesting.dll photoshopdva 11.1.0
dynamiclink.dll photoshopdva 11.1.0
ems.dll Elements Organizer 18.0
ExtendScript.dll ExtendScript 2016/01/26-16:09:33 80.1060872 80.1060872
Eyeopener.dll Adobe Photoshop Editor 16.0
FaceDetector.dll FaceDetector 0000/00/00-00:00:00 2.0.1.1 2.0.1.1
HDPIM.dll HDPIM DLL 4.5.0.329
HUM.dll HUM DLL 4.5.0.329
icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icucnv58.dll International Components for Unicode 58, 2, 0, 0
icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icudt58.dll International Components for Unicode 58, 2, 0, 0
icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icuuc58.dll International Components for Unicode 58, 2, 0, 0
JP2KLib.dll JP2KLib 2019/02/26-10:48:48 79.272072 79.272072
libeay32.dll The OpenSSL Toolkit 1.0.1p
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
LogSession.dll LogSession 8.1.0.31.48633
mediacoreif.dll photoshopdva 11.1.0
mkl_avx.dll Intel® Math Kernel Library 11.3
mkl_core.dll Intel® Math Kernel Library 11.3
mkl_def.dll Intel® Math Kernel Library 11.3
mkl_sequential.dll Intel® Math Kernel Library 11.3
mkl_vml_avx2.dll Intel® Math Kernel Library 11.3
mkl_vml_def.dll Intel® Math Kernel Library 11.3
mona.dll Adobe Photoshop Editor 16.0
MPS.dll MPS 2019/01/15-01:07:49 79.605005 79.605005
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop Elements Editor 18.0
platform.DLL Adobe Help System 1, 0, 0, 1
Plugin.dll Adobe Photoshop Editor 16.1
PSArt.dll Adobe Photoshop Elements Editor 18.0
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop Elements Editor 18.0
ScCore.dll ScCore 2016/01/26-16:09:33 80.1060872 80.1060872
seledit.dll Seledit 1.0
ssleay32.dll The OpenSSL Toolkit 1.0.1p
svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2018, 0, 2017, 1205
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2018, 0, 2017, 1205
updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1
VulcanControl.dll Vulcan Application Control Library 5.3.0.16
VulcanMessage5.dll Vulcan Message Library 5.3.0.16
WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960


Required plug-ins:

Accented Edges 16.1
Adjust Facial Features 18.0
Angled Strokes 16.1
Auto Divide 12.0.1
Auto Shake Reduction 18.0
Average 16.1 (2015.1 x001 x003)
Bas Relief 16.1
BMP 18.0
Camera Raw 12.0
Camera Raw Filter 12.0
Chalk & Charcoal 16.1
Charcoal 16.1
Chrome 16.1
Clouds 16.1 (2015.1 x001 x003)
Color Halftone 18.0
Colored Pencil 16.1
Comic 13.0
CompuServe GIF 18.0
Conté Crayon 16.1
Correct Camera Distortion 18.0
Craquelure 16.1
Crop and Straighten Photos Filter 18.0
Crosshatch 16.1
Crystallize 18.0
Cutout 16.1
Dark Strokes 16.1
Difference Clouds 16.1 (2015.1 x001 x003)
Diffuse Glow 16.1
Displace 18.0
Dry Brush 16.1
Extrude 18.0
FastCore Routines 16.1 (2015.1 x001 x003)
Fibers 18.0
Film Grain 16.1
Filter Gallery 16.1
Fresco 16.1
Glass 16.1
Glowing Edges 16.1
Grain 16.1
Graphic Novel 13.0
Graphic Pen 16.1
Halftone Pattern 16.1
Ink Outlines 16.1
Lens Blur 16.1
Lens Flare 18.0
Liquify 18.0
Matlab Operation 16.1 (2015.1 x001 x003)
Mezzotint 18.0
MMXCore Routines 16.1 (2015.1 x001 x003)
Mosaic Tiles 16.1
Multiprocessor Support 16.1 (2015.1 x001 x003)
Neon Glow 16.1
Note Paper 16.1
Ocean Ripple 16.1
OnEdge 1, 0, 0, 1
Paint Daubs 16.1
Palette Knife 16.1
Patchwork 16.1
Pen and Ink 13.0
Photocopy 16.1
Picture Package Filter 16.1 (2015.1 x001 x003)
Pinch 18.0
Pixar 16.1 (2015.1 x001 x003)
Plaster 16.1
Plastic Wrap 16.1
PNG 18.0
Pointillize 18.0
Polar Coordinates 18.0
Poster Edges 16.1
Radial Blur 18.0
Read Watermark 4.0
Reticulation 16.1
Ripple 18.0
Rough Pastels 16.1
Save for Web 18.0
ScriptingSupport 16.1
Shake Reduction 18.0
Shear 18.0
Smart Blur 18.0
Smudge Stick 16.1
Solarize 16.1 (2015.1 x001 x003)
Spatter 16.1
Spherize 18.0
Sponge 16.1
Sprayed Strokes 16.1
Stained Glass 16.1
Stamp 16.1
Straighten and Crop Image 12.0.1
Straighten Image 12.0.1
Sumi-e 16.1
Texturizer 16.1
Tiles 18.0
Torn Edges 16.1
Twirl 18.0
Underpainting 16.1
Water Paper 16.1
Watercolor 16.1
Wave 18.0
WIA Support 16.1 (2015.1 x001 x003)
Wind 18.0
ZigZag 18.0

Optional and third party plug-ins: NONE


Plug-ins that failed to load: NONE

Installed TWAIN devices: NONE

 

Remember, this behavior is also happening on our main PC.

Please help!!!!

jc

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Adobe Community Professional ,
Jul 20, 2021 Jul 20, 2021

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Thanks for providing the video, John.  It demonstrates the problem perfectly.  Unfortunately, I have never seen anything quite like it before.  It seems to be a screen refresh problem.  But the fact that you are seeing it on two different computers would indicate that it is not a hardware or driver problem (unless the computers have identical specs).  When you use the term "project" are you referring to a particular image file or type of file?  If so, does the problem occur with every file of that type/size?  Or is it one particular file/project where the problem exists?  Or am I misinterpreting what you mean by project?

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Community Beginner ,
Jul 20, 2021 Jul 20, 2021

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Hello Greg,

 

Thanks again for the response.

The two computers affected are completely different. My laptop and my wife's desktop.

The only software acting this was is PS. I tested a few others, and also used Premier Elements 2020 and all seems to be well.

The problem now exists for all photoshop jobs.

When I speak of a project, I speak of a PSD file. I am kind of guessing that this was the problem, because my laptop "seemed" to be working before we made the test and copied it over.

If you like, we can send you the PSD....  I hope it does not corrupt your system too...

It is 88.2 MB... so we will need to use wetransfer. Please send me an email address and I send it. We just tried to add the link to this message, but it does not seem to allow.

We are becoming very concerned......

Thank you so much for your help!

jc

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Adobe Community Professional ,
Jul 20, 2021 Jul 20, 2021

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Hi @John and Michelle and @Greg_S. ,

 

Sounds very similar to this post that appeared 10 days ago:

 

Photoshop Elements 2020 suddenly very slow when ed...

 

The same user posted on the feedback.photoshop.com forum community too:

 

Photoshop Elements 2020 not able to see typed text or selection

 

I couldn't replicate the issue, and couldn't find anything else after Googling the problem either.

 

If this is the same issue, it appears to be affecting Photoshop Elements 2019, 2020 and 2021, but only for a minority of users. I think @Greg_S. is probably right to suggest it isn't a graphics card problem - too many different hardware configurations. The timing of both these reported issues is also more than coincidental, which leaves me thinking this might be a Windows 10 OS problem.

 

@John and Michelle Have you recently updated Windows 10 on both your computers? Which version(s) do you currently have installed? And just in case, what graphics card / processor do you have on both your computers?

 

I'll contact the other user and see if we can verify this is the same issue and explore any possible commonalities between your computers.

 

 

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Community Beginner ,
Jul 20, 2021 Jul 20, 2021

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Hello Phil,

Thank you for stepping into this, all the help I can get is appreciated.

We have both our computers set to automatically update windows 10, so the should be up to date.

 

Here are the current versions, as well as the Graphics card we use.

Please note, that until two days ago, everything was working perfectly.

 

My computer:

Edition Windows 10 Home
Version 21H1
Installed on ‎2021-‎07-‎05
OS build 19043.1110
Experience Windows Feature Experience Pack 120.2212.3530.0

 

Intel(R) UHD Graphics 620

 

My wife's computer

Edition Windows 10 Home
Version 21H1
Installed on ‎2021-‎03-‎31
OS build 19043.1110
Experience Windows Feature Experience Pack 120.2212.3530.0

 

NVIDIA GeForceGTX 1650 Super

 

Thank you very much for helping to get to the bottom of this.
jc

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Advocate ,
Jul 20, 2021 Jul 20, 2021

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Some thoughts:

Are you using a wireless mouse?

Have  you tried holding down your left shift key, then clicking on the icon you use to start the program?  

do you have duel monitors on both systems? 

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Community Beginner ,
Jul 20, 2021 Jul 20, 2021

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Hello Glenn,

 

Thanks for the thoughts. 

1) We are using the same wireless mice that have successfully worked with forever. The behaviour is only a day or two old.

2) I just tried shift click to start PS. Does the same. What is shift start meant to do?

3) We both use single monitors.

 

Thank you,

jc

 

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Community Beginner ,
Jul 21, 2021 Jul 21, 2021

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Hello @John and Michelle and @Phil DC 

I am the poster from the other topic, thanks for linking me to this topic.
I checked the video and can confirm that i have the exact same issue as from the video from John.

I tried everything google has to offer and the issue still occurs. (from resetting preferences to resetting the tool to reinstalling the program etc)

Some extra information i can give:
 Tested with both Photoshop elements 2020 and the trial from Photoshop elements 2021 and same issue
 Tested with Photoshop 2021 trial and it worked perfectly so photoshop elements only
 Suddenly started arround 2 weeks ago so i also think it has something to do with a windows 10 update and opengl?

My windows specs which seems to be the exact same version as John if i see correctly
Windows 10 Home
 21H1
 19043.1110
 Windows Feature Experience Pack 120.2212.3530.0
 gpu is a 2060 super




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Community Beginner ,
Jul 21, 2021 Jul 21, 2021

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Hello @John and Michelle and @Phil DC 

(second time, my first post seems to not have been posted)

I checked the video from John and i have the exact same issue.
I tried everything google has to offer and nothing helped (reset preferences, reset tool, reinstall photoshop elements etc)

Some extra information:
I tried this with photoshop elements 2020 and the trial of photoshop elements 2021 and the issue was the same
I tried this with a trial of photoshop 2021 and it worked perfectly
Happened arround 2 weeks ago suddenly, i suspect a windows 10 update with open gl?

my specs are the same as John
Windows 10 Home
Version 21H1
OS build 19043.1110
Windows Feature Experience Pack 120.2212.3530.0

Gpu is a 2060 super

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Community Beginner ,
Jul 22, 2021 Jul 22, 2021

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Thank you all for your input.

 

So, it seems that it is not only us having this issue. We have a normally updated version of Windows, and a normally updated version of PS Elements 2020. I expect that a lot more people are, or will be, having this same issue.

 

It is nearly impossible to work on larger projects with this bug, and we need for something to be done fairly quickly.

 

So, what is the process to get this addressed? How do we submit a "bug report"?

 

Please let us know asap.

 

Many thanks,

jc

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Advocate ,
Jul 22, 2021 Jul 22, 2021

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Gotta question:  Are the Windows Feature Experience Packs beta software?   

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Adobe Community Professional ,
Jul 22, 2021 Jul 22, 2021

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As I understand the posts here, the problem only exists with Elements 2020 and not with 2021.  Please correct me if I am wrong. 

 

I will escalate this up the chain to Adobe.  And I will also see if I can reproduce it with 2020. 

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Community Beginner ,
Jul 22, 2021 Jul 22, 2021

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Hi Greg,

 

As you see above LeDitn found it also in 2021 Elements.

Thanks for escalating it upward!

jc

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Adobe Community Professional ,
Jul 22, 2021 Jul 22, 2021

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@LeDitn are you seeing the problem with Elements 2021?  Your post is not clear about this.  Thanks.

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Community Beginner ,
Jul 22, 2021 Jul 22, 2021

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We personally do not have 2021, just 2020.

 

Thanks,

jc

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Community Beginner ,
Jul 22, 2021 Jul 22, 2021

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Sorry, thought that question was for me... ignore the last.....

jc

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Adobe Community Professional ,
Jul 22, 2021 Jul 22, 2021

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@Greg_S. Looking at @LeDitn 's original post and the ones in this thread, they had the same problem with Elements 2020 and 2021, but not in Photoshop (2021 release).

 

@John and Michelle Sorry for the delay in replying... I've been fighting a fever for the last few days so having to take things a little slower than normal 🙂

 

Looking at both your systems and the timeline of events, I think it may have something to do with the Windows 10 update that was released on July 6. I'm not a Windows expert by any means, but I think by default you only get 10 days to rollback an update, so we've missed the boat on that one.

 

You could try installing the latest NVIDIA Studio Driver on Michelle's laptop (ditto @LeDitn for your 2060 as well) to see if that undos anything that the Windows 10 update might have caused:

 

NVIDIA DRIVERS NVIDIA Studio Driver

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Community Beginner ,
Jul 22, 2021 Jul 22, 2021

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I indeed tried this on photoshop elements 2020 and the trial of photoshop elements 2021 both the same issue
I also tried this with photoshop 2021 trial and i did not have this issue
my gpu driver is the latest from 19/07/2021 so the latest one


My very big guess is that it has to do with photoshop elements not using a gpu but opengl and something messed up there with windows update?

For me this is also annoying since i have it both for the text tool and the selector tool making video editing hell.

 

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Adobe Community Professional ,
Jul 22, 2021 Jul 22, 2021

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@LeDitn, thanks for confirming that the problem exists with PSE 2021 also.

 

@John and Michelle - jc would you be willing to download and install the free trial of Elements 2021 to see whether you have the same result with it? 

 

The more scenarios where a bug can be reproduced makes it easier for the developers to track down and fix.

 

And FWIW, I have an RTX 2060 Super card and cannot reproduce the issue.

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Community Beginner ,
Jul 24, 2021 Jul 24, 2021

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Hello again Greg,

 

Hope this helps: I downloaded the trial version of Elements 2021, and the problem does not exist there.

 

But it still exists in 2020.

 

Any chance os a free upgrade to 2021 for folks experiencing this? Might be easier than trying solve it for the programmers?

 

Thanks for everyone's help,

jc

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Adobe Community Professional ,
Jul 24, 2021 Jul 24, 2021

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Any chance of a free upgrade to 2021 for folks experiencing this?

IMO, there are three chances:  Slim, Fat or No. 

 

But, thanks for testing Elements 2021 on your machine.  I expect that Adobe will be looking into the problem.

 

 

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Community Beginner ,
Jul 24, 2021 Jul 24, 2021

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Seemed like the easiest solution for Adobe..... but what do I know?

 

It was my pleasure to help, and we really need a fix, so anything else you need, please let us know.

 

Thanks again,

jc

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