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Monterey Photoshop Elements 2021 not working

Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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I can see several people have the same issues.

 

Mine Monterey 12.0.1 on a Apple MacBook Pro 16 inch using Photoshop Elements 2021. The Photo-Editor stops/no response. Only a quit and reboot helps. A full shut down and try again seems to work sometimes. Any suggestions please?

 

Tried to contact Support directly but no reply. Concerned as I have a new MacBook Pro on order with Max1 and I understand Photo Elements 2022 doesn't work here either.

 

Comments or help please?

TOPICS
Crash or freeze, Mac, Problem or error

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New Here ,
Nov 08, 2021 Nov 08, 2021

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Hi

 

I have found elements works perfectly on my 2015 macbook Pro but will not load on a 2015  Imac has to  be something to do with the processor I guess ??

 

Multiple force quits and restarts on the Imac eventually lets me use it for one session .only .

 

Dave

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Community Beginner ,
Nov 08, 2021 Nov 08, 2021

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Dave:

 

It seems there is a major problem with this software. I hope someone is listening to these issues.

 

Mike

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Advocate ,
Nov 09, 2021 Nov 09, 2021

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Sit and wait is the only solid option.

ONE POSSIBLE USER LEVEL "FIX".

Download and install the trial version of Photoshop. 

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Adobe Community Professional ,
Nov 09, 2021 Nov 09, 2021

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quote

Sit and wait is the only solid option.

ONE POSSIBLE USER LEVEL "FIX".

Download and install the trial version of Photoshop. 


By @Glenn 8675309

 

Glenn,

Warning, the trial version of Photoshop lasts only 7 days, not 30 like PSE. Otherwise, subscribing for a yearly plan payable monthly will cost penalties if you stop before the end of the year...

 

So, sit and wait remains the only solid option.

Maybe waiting just a few weeks before upgrading the OS would have been enough.

The deep disappointment of the new OS users comes from a natural expectation and a deep ignorance about software development and trade. Unfortunately, similar situations occurred those last years without users learning the basics. And I am sure we'll get them again and again in next years.

- Nothing is broken in PSE, nothing must be 'fixed'. The hope is for a new PSE version (a new feature) compatible with the new OS which is not compatible with the previous one. I believe a free update of PSE2022 is possible in a few weeks.

- Even if there were ten times more complaints in this forum, that would not make the gestation of the new PSE baby shorter (Adobe knows they have to be fast). And that would only apply to PSE2022.

 

My concern is for the next years: will users make the effort to be informed in advance and be ready to wait a little before upgrading OS or software? Errare humanum est, sed perseverare diabolicum.

 

 

 

 

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Community Beginner ,
Nov 09, 2021 Nov 09, 2021

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Thank you for your comments.  My problem is I can just get PSE2021 to work sometimes on Monterey 12.0.1 I am due to receive a new Powerbook shortly with the new Max chip. I understand PSE2022 doesn't work with this at all!

 

I hope something is sorted out soon. I have always found Adobe helpful over past issues like this. I just hope they are listening this time as at present Support just do not reply to messages. 

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Community Beginner ,
Nov 15, 2021 Nov 15, 2021

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My hope that Support would be listening seems unfounded. I have tried here, via FaceBook and via Twitter. All ask for a private messge to be sent then...nothing.  I have a product that doesn't work, I would be grateful for Support and not to be ignored.

 

One solution I have found is to completely shut down. Wait a few minutes then power up again, if possible with no other applications open. Then open PSE2021 then open the Editor. This works for me, most of the time but not always. Come on Mr Adobe can't you find a fix for this issue?

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New Here ,
Nov 15, 2021 Nov 15, 2021

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Program if crap

 

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Community Beginner ,
Nov 15, 2021 Nov 15, 2021

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Roland Cormier:  Sorry I don't understand your posting. I am just trying to get the software to work as it should after I have purchased it! That is simple and all I ask.

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New Here ,
Nov 15, 2021 Nov 15, 2021

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After upgrade to macOS Monterey Version 12.0.1 I am unablte to start Photoshop Elements 2021. 

 

My try

1. I deleted Photoshop Elements and re-installed, nothing works.

 

I waited a week now and really need to work on my project.

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Community Beginner ,
Nov 26, 2021 Nov 26, 2021

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I have posted a great deal here on this. I am using, now a new PowerBook with Max 1, running macOS 12.0.1

 

I had a reply from PE support. This is the message:

 

Hi, we're sorry about the trouble with Photoshop Elements on macOS Monterey. Our product team is investigating the compatibility of Photoshop Elements 2021 on the new macOS. Meanwhile, please go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab. Then select Accessibility from the list to the left & check if Photoshop Elements is added to the list with a check mark in front of it. If Photoshop Elements is not a part of the list, please add it by unlocking the window first using the lock at the bottom left, then clicking the + icon & navigating to the Applications folder. Also, grant permissions to Photoshop Elements under Full disk access located in the same list as Accessibility. Once done, restart the Mac & check if it helps. Thanks! 

 

I followed these instructions and my PE 2021 is working!  The above fix worked for me, hopefully it will help others.  I am grateful for support from PhotoShop Elements. I am just a little worried about upgrading to PE 2022.

 

Mike

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New Here ,
Nov 26, 2021 Nov 26, 2021

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Great news thanks for sharing this - Seems to be working for me but initially I had both elements and the actual elements editor program in the setting and the editor would not liad the old circle of doom .  Removed the editor and now it fires up ok from elements workspace.

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Community Beginner ,
Nov 26, 2021 Nov 26, 2021

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After two days PE has returned to problem mode for me. As before Photo Editor will not load. I can work around this by completely shutting down my computer then restarting. Then PE works as it should.

 

It is clear PE are working on this with Apple according to recent Adobe statement. Hopefully a fix soon.

 

Mike

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Community Beginner ,
Nov 26, 2021 Nov 26, 2021

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