Photoshop Elements 12 / Windows 11 Compatibility

[Sarah27949987mcvp]

Is Elements version 12 compatible with Windows 11? I recently installed my downloaded version and it caused my entire computer (new) to crash and I had to restore it. 

[Peru Bob]

You may need to install the Creative Cloud application before installing Photoshop Elements:
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

I had to install it to be able to install PSE 2018 on Windows 11.

[jrbdmb]

FYI, I already had CC installed on a new LG Windows 11 laptop, the installed Elements 12. There were two drivers that did not install - looking back that was a red flag, but I figured at worst Elements would not run. But no, in fact my laptop would not even boot. Reinstalling Windows from scratch now.

[tony_8068]

Hi jrbdmb - did you manage to load PSE12 successfully in the end ?

[Greg_S.]

Try installing Elements in Compatibiliy Mode.  See this post for some instructions.  For Elements 12, you will find the PhotoshopElementsEditor.exe file in the following path:  C:\Program Files (x86)\Adobe\Photoshop Elements 12.

[Jutras387658304apn]

Exactly the same result appended with my new windows 11 computer. 

[tony_8068]

Hi - did you manage to load PSE12 successfully in the end ?

[rhr_2213]

My new HP computer also crashed.

[tony_8068]

Hi - did you manage to load PSE12 successfully in the end ?

[thiagofialhos]

Same here with my Samsung Book with W11... For me, it look like Adobe don't wanna we still using Photoshop elements 12 for so long. In fact, I repeated the process without success and now, probably, my windows will crash again when I restart my laptop. #plannedobsolescence

[tony_8068]

Has a solution been found for the issue of trying to load PSE 12 on a new win 11 laptop ? I have already loaded twice and had to do factory resets twice as laptop fails to restart once program is loaded. I see suggestions to adapt the program to run in win 7 compatability mode but presumably if 2 elements of the program won't load in the first place, it's already too late to start changing the part-loaded program to run in compatability mode ?  Trying to get to speak to an adobe human is proving impossible as I have no paid-for support plan in place.......

[Greg_S.]

@tony_8068 said:  if 2 elements of the program won't load in the first place, it's already too late to start changing the part-loaded program to run in compatability mode

Please explain what you mean about the 2 elements of the program not loading.  Since you have apparently not tried the solution that has worked for others, I'm not sure why you think another solution is necessary.

[tony_8068]

Hi Greg.  Forgive me, I'm not tech expert, but the same as with jrbdmb above I loaded the software and noted that 2 items popped up as unable to load amid the 1000s that flashed before my eyes.  I can't recall the name of those items. Like jrbdmb I just let it finish, tell me it had successfully loaded and just assumed all would be fine.  When i shut down and tried to power up the laptop just showed the brand on screen and nothing else for hours. It then told me it was trying to repair and ultimately I had to reset everything.  Tried again, same result.  I assumed it was a laptop issue until I stumbled into this thread via a google search. I am trying to follow the instructions above but as I say, it seems you need to load it and then fix it, and it it doesn't all load in the first place....well is that an issue ? I followed the link to "Try installing Elements in Compatibiliy Mode." as you posted above but was confused whether I need to do something before loading or need to load (what I can) and then adjust it once loaded. Appreciate your help as not sure what to do otherwise.  The only reason i bought the new laptop was to edit photos on holiday in a months time.....

[Greg_S.]

@tony_8068 is your laptop now in its out-of-the-box condition?  In other words, have you done a factory reset? 

If so, try installing Elements using compatibility mode.  Presumably, you have downloaded the installation files from your Adobe account, or you have an installation DVD.  Whichever you have, find the Setup.exe file in Windows File Explorer and right-click on it.  Select Properties and then follow my earier instructions for installing in compatibility mode.

If you are still seeing error messages, we need to know exactly what they are.  If possible, use the free Windows 11 tools for creating a screenshot or, better yet, a video recording of what is happening.  See this link for instructions how to do that.

[tony_8068]

You mean the instructions below, and then try running the installer again?  Was there something about "stopping automatic updates" and selecting "remind me" instead or doesn't that bit matter ?  I don't see that option available but I have done the rest....so do i now just run the installer and see what happens this time ? It's practically on factory settings as I have just set up up my email, loaded mcafee security, that's about it. 

• Select Properties from the context menu
• Click on the Compatibility tab
• Check the box to Run this Program in Compatibility Mode
• Select Windows 7 from the dropdown menu.

[Greg_S.]

@tony_8068 don't worry about the updates instructions.  They have nothing to do with Elements 12.  So, yes, I think you now know what to do.

[tony_8068]

Exactly the same thing happened. This is the screen message that came up during the install. Factory reset number 3 coming up. I guess it's just not going to be possible to load PSE12. 

 

[tony_8068]

Maybe I should temporarily deinstall Norton security before retrying?

[tony_8068]

Will try the solution suggested here => https://answers.microsoft.com/en-us/windows/forum/all/pxhlpa64sys-incompatibility-with-windows-11/bd...

[tony_8068]

Arrrghhhhh this is doing my head in.....Looking in the drivers folder I don't have that win driver installed in C drive so cannot change its' name as the above windows fix suggested. I guess the PSE12 installation tries to import it and cannot .... and as I cannot change the name of the driver as part of the PSE12 download... I'm stuck. Is this even the reason why my and others above were unable to load PSE12 without PSE12 killing the whole operating system ?  I'm way out of my comfort zone and so frustrated but really appreciated your help Greg...