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Answered

PE 2024 EDITOR Wont open

Forum|Forum|1 year ago
April 9, 2024
36 replies
39483 views

Have been using PE 2024 for months. Today Editor won't open. ERROR : APP linked to Ipp Libraries. Ver 2021.6 No DLL from list found. ippcve9.dll (most suitable) Its been fine. What happened overnight and how to fix it?

Problem or error

Correct answer Greg_S.

@AnnieBleu15 thanks for confirming that the Elements 2024.3 update is now working for you. I have also confirmed that my Windows machine has been updated. To determine what version you have, go to Help>About Photoshop Elements. The new update will show the following splash screen:

If you have turned Automatic Updates off in Preferences, you should receive a notification that an update is available. Otherwise, turn automatic updates back on again. It may take a little while for the update to show up on your machine.

@Philippe37799642pntu, yes this update is designed to fix the problem you describe.

Show previous replies

Greg_S.

Community Expert

@Neil34051770002k, what number did you use to call Adobe Support? It sounds like you either called the wrong Adobe number or you were calling a scammer. (Or Adobe has changed its support policy and I am not aware of it.)

M

mwdorsey

Participating Frequently

Any news yet on when Adobe will publish an update for PE 2024 that includes a fix for these issues?

Greg_S.

Community Expert

For those continuing to have installation problems, you should contact Adobe Support (and let us know if they come up with a solution).

If you have not followed the instruction to use comaptibility mode, here is what I suggest you do:

Navigate to the following folder: C:\Program Files\Adobe\Photoshop Elements 2024
Right-click on the PhotoshopElementsEditor.exe file
Select Properties from the context menu
Click on the Compatibility tab
Check the box to Run this Program in Compatibility Mode
Select Windows 7 from the dropdown menu.

Try running the Help>Install Camera Raw option again.

If that doesn't work, I will give you another suggestion for manually installing the Camera Raw plug-in.

Please post screenshots of any error messages that you are receiving. I will again try to escalate these issues to Adobe.

christopheg42051693

Participant

I tried everything but I got this error when opening Camera Raw: the raw function of the camera requires GPU acceleration

S

Sharon L36702079ao2r

Participant

I have tried this over & over and it still won't work for me. I still keep getting the same error messages. At one point, I noticed on my Control Panel that Adobe Photoshop Elements 13 was still there in addition to Adobe Photoshop Elemenst 24 that I just upgraded to in March. I thought maybe that was the problem, so I uninstalled Adobe Photoshop Elements 13. I hope this wasn't a big mistake. Did it have all the components needed and my upgrade to Adobe Photoshop Elemenst 24 just added anything new? I'm very frustrated - wasted half a day already trying to get my PSE to open! Any other ideas?

Greg_S.

Community Expert

@AliciaJenn said: I am having the same issue, it will not let me install camera raw!

Are you saying that you have installed the program (without the update) but you can't install Camera Raw? This is probably an unrelated problem. Make sure that after you start the Camera Raw installation from the Help menu, you close all open Adobe programs. If this doesn't fix the problem for you, please start a new discussion and give us more details.

A

AliciaJenn

Participant

Correct, I installed the link above and followed all directions, and tried to install camera raw from the help menu and it dosen't work. Says my system doesn't meet requirements when I have a modern comptuer. I just went back to PSE21 until Adobe can resolve this issue with PSE24 because I have a buisness to run and can't keep trying to fix something adobe messed up.

Greg_S.

Community Expert

@Julio41 said:

A couple of things I don't understand: Where do I find "Open>Properties for PE2024"? I can only open Organizer and I didn't find that in there.

You can find the setting in the Edit>Preferences dialog for both the Organizer and the Photo Editor. If you can't open the Editor to change the preferences, you will be able to do so after you follow the directions to reinstall the older version of the program. You should adjust the settings in both the Organizer and the Editor.

Here are screenshots for both:

@Julio41 said:

"Then de-install...." Do you mean to uninstall the existing faulty version? and then download the zip file?

Yes. You need to uninstall the current non-working version of the program and download the zip file. Unzip the file and use the Setup.exe file found in the installation folder to reinstall the program. This file will download and install the program before the update was issued.

J

Julio41

Participating Frequently

Thanks very much. I installed the program. There's still one program: I could not install the Camera Raw add-on. It says:

Exit Code: 190
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 0 error(s), 2 warnings(s) 

FATAL: Sanity check for installation failed. Current OS version 6.1.7600 doesn't satisfy OS requirements.
FATAL: Error occurred in install product workflow with error code 190 error message 
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
WARN: GetIEProxyInfo - Failed to get proxy for the url, error:12180
-------------------------------------------------------------------------------------

J

jimt9681719

Participant

The project manager should be fire!!

randyl87109939Author

Participant

Thanks to all for the options! Got it back! Great support community!

Greg_S.

Community Expert

@Harry36641672it5z, thanks for posting this response from Adobe. As I understand it, you have been given an opportunity to install the original program without the 2024.2 update (and advised not to accept the automatic updates). That is good news.

H

Harry36641672it5z

Participant

Yes, pretty much 🙂

M

mwdorsey

Participating Frequently

Harry36641672it5z and Andreas366032054j69 Did you have to enter your original serial number again after you installed the file you downloaded from Adobe and unzipped? If so, did you have to unregister your initial installation on your Adobe account first? Thanks much for all your efforts on behalf of the community of users!

H

Harry36641672it5z

Participant

I chatted with their support and they advised to follow the below steps, which worked for me.

Open >Properties for PE 2024 and change Compatibility mode to Windows 7

Then de-install and download this file:

https://download.adobe.com/pub/adobe/pse/24_0/PhotoshopElements_2024_LS30_win64_ESD.zip

Extract and install

Once installed, open Photoshop Elements and go to Photo Editor > Edit > Preferences > General > Application Updates. Then disable the automatic updates and enable the Remind me later option.

I also got his: Our team is working on a fix and it will be released by the end of this month. In the meantime, please refrain from updating the Elements application. You can ignore the update popup if it appears by pressing the Esc key. You can check the below link for any new updates released for Elements: https://helpx.adobe.com/photoshop-elements/release-note/update.html