Photoshop Elements 2018 memory problems - unable to edit and save files

Report · Dec 09, 2017

I have a reasonably powerful computer (Intel I7-4790K 4Ghz, 32Gb RAM, a minimum of 165 Gb of free disk space on each of my three drives, and Win 10 Pro 64 bit v1709_16299.19), I am working 100% ok with a range of programs (including other photo apps) so I don't believe the problem is with my computer.

Photoshop Elements 2018 is currently completely unusable as I am unable to edit and save files (eg raw and jpgs).

Example 1: I can open a canon raw file in ACR and make the desired adjustments, I then click open image to transfer to photoshop. Very often I'm content with the raw development and just want to save the file as a psd or jpg. For PSD > I do file save as, type a name, click save, and get an error pop-up box "Could not save as path\xxxx because there is not enough memory (RAM)". The xmp sidecar file is created. For JPG > I enter the name and get the "jpg option" box, I select max quality / lowest compression and get an error pop-up box "Photoshop Elements 2018 Editor has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available". I click OK, the msg box disappears, and Win 10 shows no notifications.

Example 2: I open a jpg file, make a few adjustments (eg levels, contrast, haze removal) and do file save as, and get the error pop-up box "Could not save as \...\xxxx.jpg because there is not enough memory (RAM)". Even trying to save as a jpg with the lowest quality throws up the same error msg box. I have to do OK to the error msg box and close the file without saving. Viewing task manager whilst the program is running (with a 3.2 Mb jpg open) shows that 108.6 Mb RAM is used by PhotoshopElementsEditor.exe, with only 13% of the total available RAM used by all running processes.

I suspect the problem is to do with the PS Elements 2018 memory settings - particularly RAM, however I am unable to access the preferences > performance section to make any changes.

I can open and adjust every "preferences" section (apart from performance) and the program remains responsive - General, Saving files, Scratch disks, Display & cursors, Transparency, Units & rulers, Guides & grid, Pug-ins, Adobe partner services, Application updates, Type, Country/region selection.

However as soon as I click the performance section I get a msg box "An integer between 50 and 8 is required. Closest value inserted". I then click OK to close it (it pops up twice each time), and from then on I can no longer access the other preferences sections as the same msg keeps popping up. I have to close and re-open the preferences box to access the other areas.

So how can I amend the performance settings and hopefully get the program working correctly? If I can't use the built-in tools is there a way of manually editing a file that stores the performance settings? Where is the preferences file located? As a test I could make a change in one of the other preferences sections and see whether the file updates (ie are the write/edit permissions ok etc).

So far I have:

1. Uninstalled, rebooted and re-installed the program

2. I did ctrl+alt+shift when starting Photoshop to delete the settings file

3. I deleted the folder C:\Users\UserID\AppData\Roaming\Adobe\Photoshop Elements and rebooted

4. I have run from an admin command prompt - c:\Windows\System32>sfc /scannow - with no problems, and the event logs show "Windows has scanned the file system and found no problems. No further action is required".

5. I have used Adobe application manager to check for updates and my system is up-to-date. I have updated to Adobe Photoshop Camera Raw v10.0.0.827.

None of the above actions resolved the problem and I am still unable to open the performance settings, and cannot edit and save files.

My PC, the OS and all other programs are working correctly without any problems. I believe the problem lies with Adobe Photoshop Elements 2018. Re-installing the OS and all other programs is not an option for me - I would like Adobe to fix the product by releasing an update, or assist me to make a fix and get my paid for software working.

Doing a search on the internet and the Adobe site shows that I am not the only person experiencing this type of problem.

___________________________________________________

Adobe system info:

Adobe Photoshop Elements Version: 16.0 (20170902.m.113423) x64

Operating System: Windows 10 64-bit

Version: 10 or greater

System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 4000 MHz

Built-in memory: 32646 MB

Free memory: 29986 MB

Memory available to Photoshop Elements: 8 MB

Memory used by Photoshop Elements: 100 %

Image tile size: 128K

Image cache levels: 6

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1200, right=1920

OpenGL Drawing: Disabled.

License Type: Perpetual

Serial number: 91550146063418215532

Feature::Dummy Feature: OFF

Application folder: C:\Program Files\Adobe\Photoshop Elements 2018\

Temporary file path: C:\Users\UserID\AppData\Local\Temp\

Photoshop Elements scratch has async I/O enabled

Scratch volume(s):

Startup, 300.1G, 262.1G free

Required Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Photoshop Elements 2018\Plug-Ins\

Additional Plug-ins folder: not set

Installed components:

ACE.dll ACE 2017/04/18-17:59:35 79.581797 79.581797

AdbePM.dll PatchMatch 0000/00/00-00:00:00 1. 1.

AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0

AdobeOLS.dll Adobe Online Services 5.0

AdobeOwl.dll Adobe Owl 5.2.9

AdobePDFL.dll PDFL 2017/01/06-01:09:52 79.211776 79.211776

AdobePIP.dll Adobe Product Improvement Program 7.4.1.63.45453

AdobeXMP.dll Adobe XMP Core 2017/03/02-16:59:38 79.160302 79.160302

AdobeXMPFiles.dll Adobe XMP Files 2017/03/02-16:59:38 79.160302 79.160302

adobe_caps.dll Adobe CAPS 10,0,0,8

AGM.dll AGM 2017/04/18-17:59:35 79.581797 79.581797

ahclient.dll AdobeHelp Dynamic Link Library 2.2.0.1

amtlib.dll AMTLib (64 Bit) 10.0.0.214 BuildVersion: 10.0; BuildDate: Tue Jun 13 2017 8:28:8) 1.000000

ARE.dll ARE 2017/04/18-17:59:35 79.581797 79.581797

AutoSelection.dll Adobe Photoshop Editor 16.0

AXE8SharedExpat.dll AXE8SharedExpat 2017/02/24-17:53:28 79.580410 79.580410

AXEDOMCore.dll AXEDOMCore 2017/02/24-17:53:28 79.580410 79.580410

Bib.dll BIB 2017/04/18-17:59:35 79.581797 79.581797

BIBUtils.dll BIBUtils 2017/04/18-17:59:35 79.581797 79.581797

boost_date_time.dll photoshopdva 8.0.0

boost_signals.dll photoshopdva 8.0.0

boost_system.dll photoshopdva 8.0.0

boost_threads.dll photoshopdva 8.0.0

cast_api.dll Cast 1.0

cg.dll NVIDIA Cg Runtime 3.0.00007

cgGL.dll NVIDIA Cg Runtime 3.0.00007

CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1

CoolType.dll CoolType 2017/04/18-17:59:35 79.581797 79.581797

dvaaudiodevice.dll photoshopdva 8.0.0

dvacore.dll photoshopdva 8.0.0

dvamarshal.dll photoshopdva 8.0.0

dvamediatypes.dll photoshopdva 8.0.0

dvametadata.dll photoshopdva 8.0.0

dvametadataapi.dll photoshopdva 8.0.0

dvametadataui.dll photoshopdva 8.0.0

dvaplayer.dll photoshopdva 8.0.0

dvatransport.dll photoshopdva 8.0.0

dvaui.dll photoshopdva 8.0.0

dvaunittesting.dll photoshopdva 8.0.0

dynamiclink.dll photoshopdva 8.0.0

ems.dll Elements Organizer 16.0

ExtendScript.dll ExtendScript 2016/01/26-16:09:33 80.1060872 80.1060872

Eyeopener.dll Adobe Photoshop Editor 16.0

FaceDetector.dll FaceDetector 0000/00/00-00:00:00 2.0.1.1 2.0.1.1

icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339

JP2KLib.dll JP2KLib 2017/03/17-01:07:02 79.265847 79.265847

libeay32.dll The OpenSSL Toolkit 1.0.1p

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0

libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

LogSession.dll LogSession 7.4.1.63.45453

mediacoreif.dll photoshopdva 8.0.0

mona.dll Adobe Photoshop Editor 16.0

MPS.dll MPS 2017/03/21-04:44:30 79.581008 79.581008

pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop Elements Editor 16.0

platform.DLL Adobe Help System 1, 0, 0, 1

Plugin.dll Adobe Photoshop Editor 16.1

PSArt.dll Adobe Photoshop Elements Editor 16.0

PSViews.dll Adobe Photoshop Elements Editor 16.0

ScCore.dll ScCore 2016/01/26-16:09:33 80.1060872 80.1060872

seledit.dll Seledit 1.0

ssleay32.dll The OpenSSL Toolkit 1.0.1p

svml_dispmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 12.0

tbb.dll Intel(R) Threading Building Blocks for Windows 4, 4, 2016, 0412

updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1

updatersingleproduct.dll Adobe Updater Single Product Library 8.0.0.19 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 8.0.0.19

VulcanControl.dll Vulcan Application Control Library 5.2.0.35

VulcanMessage5.dll Vulcan Message Library 5.2.0.35

WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960

Required plug-ins:

Accented Edges 16.1

Adjust Facial Features 16.0

Angled Strokes 16.1

Auto Divide 12.0.1

Auto Shake Reduction 16.0

Average 16.1 (2015.1 x001 x003)

Bas Relief 16.1

BMP 16.0

Camera Raw 10.0

Camera Raw Filter 10.0

Chalk & Charcoal 16.1

Charcoal 16.1

Chrome 16.1

Clouds 16.1 (2015.1 x001 x003)

Color Halftone 16.0

Colored Pencil 16.1

Comic 13.0

CompuServe GIF 16.0

Conté Crayon 16.1

Correct Camera Distortion 16.0

Craquelure 16.1

Crop and Straighten Photos Filter 16.0

Crosshatch 16.1

Crystallize 16.0

Cutout 16.1

Dark Strokes 16.1

Difference Clouds 16.1 (2015.1 x001 x003)

Diffuse Glow 16.1

Displace 16.0

Dry Brush 16.1

Extrude 16.0

FastCore Routines 16.1 (2015.1 x001 x003)

Fibers 16.0

Film Grain 16.1

Filter Gallery 16.1

Fresco 16.1

Glass 16.1

Glowing Edges 16.1

Grain 16.1

Graphic Novel 13.0

Graphic Pen 16.1

Halftone Pattern 16.1

Ink Outlines 16.1

Lens Blur 16.1

Lens Flare 16.0

Liquify 16.0

Matlab Operation 16.1 (2015.1 x001 x003)

Mezzotint 16.0

MMXCore Routines 16.1 (2015.1 x001 x003)

Mosaic Tiles 16.1

Multiprocessor Support 16.1 (2015.1 x001 x003)

Neon Glow 16.1

Note Paper 16.1

Ocean Ripple 16.1

OnEdge 1, 0, 0, 1

Paint Daubs 16.1

Palette Knife 16.1

Patchwork 16.1

Pen and Ink 13.0

Photocopy 16.1

Picture Package Filter 16.1 (2015.1 x001 x003)

Pinch 16.0

Pixar 16.1 (2015.1 x001 x003)

Plaster 16.1

Plastic Wrap 16.1

PNG 16.0

Pointillize 16.0

Polar Coordinates 16.0

Poster Edges 16.1

Radial Blur 16.0

Read Watermark 4.0

Reticulation 16.1

Ripple 16.0

Rough Pastels 16.1

Save for Web 16.0

ScriptingSupport 16.1

Shake Reduction 16.0

Shear 16.0

Smart Blur 16.0

Smudge Stick 16.1

Solarize 16.1 (2015.1 x001 x003)

Spatter 16.1

Spherize 16.0

Sponge 16.1

Sprayed Strokes 16.1

Stained Glass 16.1

Stamp 16.1

Straighten and Crop Image 12.0.1

Straighten Image 12.0.1

Sumi-e 16.1

Texturizer 16.1

Tiles 16.0

Torn Edges 16.1

Twirl 16.0

Underpainting 16.1

Water Paper 16.1

Watercolor 16.1

Wave 16.0

WIA Support 16.1 (2015.1 x001 x003)

Wind 16.0

ZigZag 16.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Installed TWAIN devices: NONE

___________________________________________________

Report · Jun 19, 2018

Unfortunately, this did not help me. I am still having the parsing issue. I am not a high tech savvy person so how you had the directions laid out were perfect. Do you have to restart the computer after the directory change?

Report · Jun 20, 2018

Hi Donna, What kind of directory change did you do?

As far as I see there is no directory change.

There is just a new entry in the registry.

There is a concise description from Adobe: Error: An integer between 50 and 8 is required | Elements | Windows 10 additional to the descriptions here in the thread.

If you do not know much about computers, somebody should help you to enter the value.

Report · Jun 25, 2018

Hi Hutschi,

I followed the instructions that ssprengel laid out in response to lynnm33537220 on May 22. Is there an additional step that I should do? Should I uninstall Photoshop Elements and reinstall it?

Report · Jun 26, 2018

Nr. 81

"...

I followed the instructions that ssprengel laid out in response to lynnm33537220 on May 22. Is there an additional step that I should do? Should I uninstall Photoshop Elements and reinstall it?!"

Hi, others tried to unistall and reinstall Photoshop.

This had no effect. I tried this, too, before I found this thread.

Could you update the registry?

In most cases this worked. Which version do you have?

Could you fix it in the mean time?

Best regards

Bernd

Report · Jun 20, 2018

Thank you so much for this! I was lost completely at what to do about this. I do graphic work for a living, and could get nowhere with support. You saved me! ❤️

Report · Jul 08, 2018

and many thanks from me too, worked a treat! - you've saved my sanity and alot more wasted time

I had the "can't save, not enough memory" problem on elements 14 and the latest windows 10 update around the same time - decided to upgrade to elements 2018 and of course the same problem, now thankfully resolved

Lizzi

Report · Jul 08, 2018

Bravo! That works.

Report · Jul 13, 2018

This worked great! Very easy and quick with the step by step instructions. Thanks!

Report · Jul 13, 2018

This is the answer for PhotoShop Elements 2018. Seems intimidating because you change the directory. But the instructions are clear, easy to follow, and spot on. Thanks!

Report · Jul 23, 2018

Thanks for such a clear/effective response!!

AR

Report · Jul 29, 2018

Thanks! That was incredibly helpful! Thanks for taking the time to do the screenshots!

Report · Aug 14, 2018

Thank you for the clear, concise instructions. An additional piece of info....if you purchased Photoshop Elements from the Windows App Store, your registry will NOT have the directory structure illustrated here and you will need to edit it to add the folders. After much searching, I found the instructions to do this via How to Use Regedit (with Pictures) - wikiHow , Just thought I'd it along.

Report · Sep 03, 2018

Awesome!
Danke Schon!

Okay,

That worked for me. You gave very good examples.
Thanks!

Report · Oct 28, 2018

After much frustration, I tried these steps and it worked perfectly!!! Thank you so much, I was at my wits end trying to fix this memory problem. You genuinely made my day

Lawrence

Report · Nov 20, 2018

You are a star!! Thanks for all the bother you went to with this. It worked.

Report · Nov 29, 2018

Fantastic advice. Very clear and well illustrated. And it worked with the value of 8000 Decimal for PSE 14 on my HP Pavilion laptop.

Thanks a lot. In desperation I was about to buy a new PSE.

Report · Feb 03, 2019

Thank you so much mate. Working perfectly now.

Report · Apr 10, 2020

Thank you so much this solution fix all problems

Report · May 31, 2018

Guys, this is easier and simpler than what the typekit demonstrates and fixed mine instantly. Since I had crashed, formatted, and recrashed my whole system thinking that a virus was to blame, my system shows Adobe 12.0 (?) and it seem to think I need to purchase a new license. I'll see what happens at the end of my 'trial period'. (I was billed the monthly fee just one week ago.)

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

WINDOWS 10 recent upgrade

Hit windows key and type 'regedit'

[A window will appear asking if 'regedit' will be allowed to change your system. Hit 'Yes.']

A window with a list appears.

Find and Select (each will expand when selected): hkey current user > software > adobe > photoshop elements > 12.0 (or 16.0)

Pull down EDIT menu (Alt-E)

Float on NEW and a side-menu appears. Select 'DWORD (32-bit) Value'

Now your cursor appears to designate a new value under the column labeled 'name'.

Type in 'OverridePhysicalMemoryMB' and hit enter.

Now a little window appears. Select 'decimal' from the two options, and enter a value, in MB for memory.

In my case, I have 4G/3.8G effective (on-board graphics), and I entered the value of 4000 with excellent results.

++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Half of the reason I typed this up was to help you all and the other half of the reason was to really drive it into my head so I can learn from it and remember it. When you help others, you help yourself.

Report · Jun 01, 2018

merci ! traduction en français pour les concernés ! rien à attendre de

Adobe ...

WINDOWS 10 mise à jour récente 1803

Appuyez sur la touche cortana et tapez « regedit »

[Une fenêtre apparaît vous demandant si « regedit » sera autorisé à changer

votre système. taper 'Oui.']

Une fenêtre avec une liste apparaît.

Cherchez et trouvez (chacun augmentera lorsqu'il est sélectionné): HKEY

USER en cours>> Adobe> Photoshop Elements> 12,0 (16,0) ou 14

Déroulez le menu EDIT (Alt-E)

souris sur NOUVEAU et un côté menu apparaît. Sélectionnez « DWORD (32 bits)

»

Maintenant, votre curseur apparaît pour désigner une nouvelle valeur dans

la colonne intitulée « nom ».

Tapez « OverridePhysicalMemoryMB » dans cette case et appuyez sur Entrée.

Maintenant, une petite fenêtre apparaît. Sélectionnez « décimal » des deux

options, et entrez une valeur, en Mo pour la mémoire.

Dans mon cas, j'ai enté 8000 avec d'excellents résultats

2018-05-31 15:06 GMT+02:00 AmericanPhysics <forums_noreply@adobe.com>:

Photoshop Elements 2018 memory problems - unable to edit and save files created
by AmericanPhysics <https://forums.adobe.com/people/AmericanPhysics> in *Photoshop
Elements* - View the full discussion
<https://forums.adobe.com/message/10416457#10416457>

Report · Jul 02, 2018

Thanks for posting this - PSE was working fine for me and then suddenly this annoying problem - your regedit solution fixed it just fine. Thanks for sharing - much appreciated.

Report · Jul 13, 2018

Thank you so much for this fix Worked for my Adobe Elements 14 install - forcing to 4000 MB (4GB). So pleased I don't now need to roll-back my Windows update

Report · Oct 28, 2018

Thank you so much for posting this information!! It worked for me, and ended the frustration I was experiencing!

Report · Jan 26, 2019

Thanks from one more soul Joe, that thought my only choice was to continue with my MacMini which of course is not portable in the same was as a WIN10 PC laptop. Seeing as I needed Adobe Elements 15 technique help from some in my camera club, your efforts have been put to great use.

Thanks again
Dave

Report · Mar 03, 2019

That fix just worked for me, thanks!

Photoshop Elements 2018 memory problems - unable to edit and save files

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