Photoshop Elements 2023 "JPEG marker segment length is too short" error

[Richard27751042w1yj]

This message appears when trying to open all online files (eg Dropbox jpeg files) on newly installed Photoshop Elements 2023.

"Could not complete your request because a JPEG marker segment length is too short (the file may be truncated or incomplete) "

I can however open files local files (eg Download and photos folders on Macbook Air M2). If you copy and paste online JPEG's into a local directory you can then open them but a right hassle if you cannot open them directly with Photoshop Elements. 

Title changed by Moderator

[Ged_Traynor]

Moved to the Photoshop Elements forum from Download & Install

[MichelBParis]

It's a know problem with jpegs gathered from Web apps (like Whatsapp...)

The reason is that those apps are using not standard proprietary metadata which are rejected by Adobe apps. The solution is to use alternative editors which don't care about metadata orthodoxy. You just open and save those files, the problem metadata fields will be ignored.

I also think that such jpeg files can be directly opened in the ACR module of Elements. I can't test it now because I no longer have a sample of such corrupt jpegs.

[Richard27751042w1yj]

Dropbox is pretty mainstream for storage. Surely Adobe should have an answer to this for paid software??

[MichelBParis]

Dropbox is pretty mainstream for storage. Surely Adobe should have an answer to this for paid software??

By @Richard27751042w1yj

Dropbox does not edit files nor their medata, it just stores them? Never had a problem with Dropbox, nor pictures directly out of camera or scan. If you store or sync a similar corrupt file on Dropbox, what will you get?

Web apps do take the liberty to add proprietary tags for their own management;  I can't comment on the standards, I only know what is/are the usual workaround(s)

[Richard27751042w1yj]

Looks like Dropbox is at fault as well. Copy & paste from Dropbox support:

"Full support for macOS 12.5 and higher has started rolling out. This update fixes issues related to opening online-only files in third-party applications for users on macOS 12.3 and higher. 

Broader availability will begin in November as we work to preserve the reliability and quality of our sync experience. When you’re eligible, you’ll receive a notification from the Dropbox icon in your menu bar. As a workaround, users on these versions of macOS can open online-only files directly in Finder."

Would still like a response from Adobe on what they are going to do at their end.??

[MichelBParis]

Looks like Dropbox is at fault as well. Copy & paste from Dropbox support:

"Full support for macOS 12.5 and higher has started rolling out. This update fixes issues related to opening online-only files in third-party applications for users on macOS 12.3 and higher. 

Broader availability will begin in November as we work to preserve the reliability and quality of our sync experience. When you’re eligible, you’ll receive a notification from the Dropbox icon in your menu bar. As a workaround, users on these versions of macOS can open online-only files directly in Finder."

Would still like a response from Adobe on what they are going to do at their end.??

By @Richard27751042w1yj

Let's be clear:  what Dropbox say is that they will provide a workaround to solve the mess created by not so responsible and knowledgeable Web actors. They want to show that they are very good at syncing, even syncing doubtful practices. Good for them.

Now, another actor in standardization, Adobe, may not be too happy to get the blame for other web actors errors. That does not mean that they won't provide workarounds to allow non standard practices. But if they do so, and it's quite possible that they have done it recently, they won't brag about it.