Problem with Raw files in Photoshop Elements 2024

Report · Dec 10, 2023

When I try to open a Raw file (ARW) in Photoshop Elements 2024, the Camera Raw dialog box doesn't open. And the program closes.

Camera Raw is installed. The camera is supported by camera Raw (Sony A7ii). The problem was suddenly there in the Photoshop Elements 2019 version. Removed and reinstalled it, but the problem remained. That's why I upgraded Photoshop Elements to version 2024. But the problem is still there. Does anyone have a suggestion?

Report · Dec 10, 2023

The ACR plugin is no longer installed by default to save time for the majority of PSE users in installing that option.

You have to download and install the Photoshopelements ACR plugin by using the menu Help.

Check that version from the menu Help > About plugins. What version is it?

Report · Dec 11, 2023

Thank you for your comment @MichelBParis . I started working on your solution, but it didn't work yet. Then I tried to see if it works to open Raw files with Photoshop Elements on another laptop and that works well. Then my conclusion is that my laptop is the problem. Is also an old one and quite full... Time for a new...