Adobe Photoshop Express not working on new ChromeOS 109*

[Brian284387608co0]

Recently we noticed that Adobe Photoshop Express Photo Editor is no longer working on our chromebooks with the new ChromeOS 109.** It was working great on previous ChromeOS versions.

I have a ticket open with Adobe and they just keep pointing me to help docks for Adobe Photoshop which is not what I am looking for.

Basically you can download and install the app through the Google play store.

Then when you try to run it, it force closes or hangs.

Here is the link with it working on ChromeOS 105.**

https://shared-assets.adobe.com/link/9aa7f7d7-032b-4741-76b8-ab2e14544982

Here is the link of it not working on ChromeOS 109.**

https://shared-assets.adobe.com/link/e5d48ca6-651b-4f01-6903-573dd29efba2

Has anyone else experienced this?

Thanks

[Lyn_D]

Hi @Brian284387608co0,

Thank you for reaching out, and we're sorry that you're having problems running PS Express on your Chromebooks.

Could you kindly share more information:

• The model number of the Chromebooks

We appreciate your contributions to the Ps Express community and are always here to help.

I'm looking forward to hearing from you.

Many Thanks,

~Lyn 🙂

[Brian284387608co0]

Hello Lyn,

Here is my Adobe case as well  Adobe Case ADB-27902159-C6S5

We have been unsuccessful using PS Express with the following Chromebooks since updated to ChromeOS 109.0.5414.125

1) Acer Chrombook Spin 514 CP514-2H

2) Asus Chromebook Flip Model C434T

3) Samsung Chromebook Plus Model XE513C24

4) HP Chromebook 11A G8 EE

5) HP Chromebook 11MK G9 EE

[Keith2828411824a9]

We are also experiencing this issue with our Chromebooks. Adobe Photoshop Express Photo Editor was working correctly in January then quit opening.

We are using Acer Chromebook Spin 511 (R752T, R752TN) on Google LTS support channel so the ChromeOS is 102.0.5005.193

[Lyn_D]

Hi @Brian284387608co0, @Keith2828411824a9, @Chris286433003puz 

Thank you for being patient.

I spoke to our engineers, who advised that PS Express on Chromebooks is only supported by arms 7 and 64.

Ps Express won't work on Chromebooks that use an x86 processor.

Many Thanks,

Lyn

[Chris286433003puz]

Why is that? It worked fine until January. 

[Lyn_D]

Hi @Chris286433003puz,

Thank you for your response.

This was due to a corrupted release which has now been corrected.

The support for the x86 processor stopped about 3 years ago.

I hope that answers your question. If it does, kindly remember to "Like," and mark the response as the "Correct Answer" to help other PS Express users or community members who might stumble across the same issue locate the answer faster. 

We appreciate your contributions to the Ps Express community and are always here to help.

Many thanks,

~Lyn

[Chris286433003puz]

The app worked at the beginning of January 2023 on my Chromebook and had the previous year just fine.

[tchadd27109643]

I have a Samsung Chromebook Plus and I think this development is horrible and an inconvenience.   And this is coming from someone who has a paid subscription to the Adobe Creative Suite. 

[Brian284387608co0]

Removed videos as they cointained personal info.  but still not working.

ChromeOS now updated to 110.0.5481.112 and Photoshop Express Photo Editor still not working or available.

[Brian284387608co0]

Confirmed it is also working on ChromeOS 108*

Adobe called me today and said because I have an enterprise VIP subscription I need to call 1-800-685-2950 and work with them.   Just getting the run around all over the place.  

[Chris286433003puz]

It's not working for me either on a Google Pixelbook Go. I've reached out several times but have yet to get a response. If I go to the app on the Play Store, it says Photoshop Express isn't available for Chromebook. Very poor customer service.

[Lyn_D]

Hi @Chris286433003puz 

Thank you for reaching out, and we're sorry about the confusion.

PS Express on Chromebooks is only supported by arms 7 and 64 and won't work with a Chromebook running on an x86 processor.

I hope that answers your question. If it does, kindly remember to "Like," and mark the response as the "Correct Answer" to help other users or community members who might stumble across the same issue locate the answer faster. 

We appreciate your contributions to the Ps Express community and are always here to help.

Many thanks,

~Lyn

[Lyn_D]

Hi @Chris286433003puz, @Keith2828411824a9, @tchadd27109643 , @Brian284387608co0,

Good news PS Express has started supporting Chrome books running on an x86 processor.

You can now download the app.

Many thanks,

Lyn

[MattDowney]

Dear Lyn, I have purchased Chromebook version 116.0.5845.168 64 bit and none of the Photoshop apps are available. Any suggestions?

[Neelamk]

Hi Matt,

We are sorry for your difficulties. Please let me know if you can download the Photoshop Express application and what happens when you launch it. Please share a screenshot of the error. Please try reinstalling through the below link:

https://play.google.com/store/apps/details?id=com.adobe.psmobile&cgen=9MZL45ZD&mv=other&pli=1

Thank you,

Neelam