Generative fill and save resolution

Forum|Forum|1 year ago
June 23, 2024
1 reply
1234 views

Hello everyone,

when I edit a photo using the generative fill function (PS Express on iOS) and then save it, the photo is saved in low resolution.

This does not happen with an edit without generative fill.
How can I solve it?

Thank you for your support.

This topic has been closed for replies.

I

IvanMladenov

Known Participant

I have same problem, so I would also like to know, why is that happening. Thank you!

Neelamk

Legend

Hi @Salvatore38209498mkyt, @messtor

We are sorry for your difficulties. Please let us know the Photoshop Express application version installed on your device and the device OS details. Have you tried reinstalling the application to see if this helps? Please share a screen recording of the workflow or screenshot of the image before and after with resolution details to investigate further by our development team.

We are here to help you.

Thank you,

Neelam

S

Salvatore38209498mkytAuthor

Participant

Hello everyone,

I also tried to uninstall and reinstall the app but the problem remains.
Attached link to the video of the screen recording where you can see the size and resolution of the original photo and then the same photo saved by the app after the edits.

I am confident in a solution, as at this time given the loss of quality after the modifications, the function is unuseable.

Device: iPhone 15 Pro Max

Os: iOS 17.5

app: Photoshop Express 24.30.1

https://youtube.com/shorts/KQJ2k1Pxb7w?si=qk0H50qS-xflI8pR

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