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Healing tools on PS express iPhone

New Here ,
Aug 01, 2023 Aug 01, 2023

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Looking for insight. Sometimes I have multiple healing tools available, like clone healing, patch healing, etc. But other times it's just brush healing and I can no longer find the clone or patch options. I have a premium subscription. How do I get the tools back? Or where are they located?
Using PS Express on my iPhone 14

Thanks

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How to , iOS

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correct answers 1 Correct answer

Adobe Employee , Aug 01, 2023 Aug 01, 2023

Hi @Lorraine31428030c869 ,

 

Thank you for reaching us. We are here to help you. Please check and let me know the application's version installed on your iOS phone. Please check for any pending updates for your phone and the application and update it and reboot your device. You could also try signing out and signing in back to the application.

 

Please let me know how it goes, along with the details of the version of the Photoshop Express application and the iOS version of your phone for investi

...

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Adobe Employee ,
Aug 01, 2023 Aug 01, 2023

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Hi @Lorraine31428030c869 ,

 

Thank you for reaching us. We are here to help you. Please check and let me know the application's version installed on your iOS phone. Please check for any pending updates for your phone and the application and update it and reboot your device. You could also try signing out and signing in back to the application.

 

Please let me know how it goes, along with the details of the version of the Photoshop Express application and the iOS version of your phone for investigation.

 

Thank you,

Neelam

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New Here ,
Aug 01, 2023 Aug 01, 2023

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I have the most recent update (23.30)
I tried restarting and signing in and out, but no luck. The tools like clone are no longer there. But they were there earlier this morning. They just disappeared. I don’t know why.

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New Here ,
Aug 05, 2023 Aug 05, 2023

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This is saying I marked your answer as correct, but I didn't. It didn't work. And I have received no further reply. Is anyone going to help me with this issue?

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Adobe Employee ,
Aug 08, 2023 Aug 08, 2023

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Hi @Lorraine31428030c869 ,

 

I am sorry to hear that troubleshooting did not help to resolve your issue. I would recommend reinstalling the application and checking if you have any pending updates on your phone to be installed. Please reboot your phone after reinstalling. Please, let me know if this helps you in any way. Please do not worry about the answer being marked as correct I will try to remove that, and we are here to help you to resolve your issue.

 

Thank you,

Neelam

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