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Photoshop Express not starting on iOS 17.3 iPhone 12

New Here ,
Jan 23, 2024 Jan 23, 2024

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Hi,

when I will start App on iphone it is not starting, so I can not open app.

app and iOS are on actual version.

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Crash or freeze

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correct answers 1 Correct answer

New Here , Jan 30, 2024 Jan 30, 2024
Hi Neelam,

it was possibel to fix the issue by myself.
it is related to my adobe account.
When I take not the adobe account of company (michael.uhl@hp.com), instead a personal one than the Adobe Photoshop express work fine.



Michael Uhl
Account Manager HP Industrial Print

Telefon +49 7031 45 07 244 | Mobil +49 173 19 24 526
michael.uhl@hp.com



HP Deutschland GmbH
Herrenberger Str. 140 | 71034 Böblingen | http://www.hp.com<>

[cid:aea0b77a-ce8a-46f5-aa06-f771948451ee]

Geschäftsführer: Peter Kleiner, Adrian Mül...

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Adobe Employee ,
Jan 30, 2024 Jan 30, 2024

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Hi @Michael_Uhl

 

We are sorry for your difficulties. Have you tried reinstalling it to see if this helps? Once you uninstall the application, restart your phone and install the Photoshop Express application. Please let me know if this helps. I recommend sharing a screen recording of the workflow while it crashes to investigate further.

 

We are here to help you.


Thank you,

Neelam

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New Here ,
Jan 30, 2024 Jan 30, 2024

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Hi Neelam,

it was possibel to fix the issue by myself.
it is related to my adobe account.
When I take not the adobe account of company (michael.uhl@hp.com), instead a personal one than the Adobe Photoshop express work fine.



Michael Uhl
Account Manager HP Industrial Print

Telefon +49 7031 45 07 244 | Mobil +49 173 19 24 526
michael.uhl@hp.com



HP Deutschland GmbH
Herrenberger Str. 140 | 71034 Böblingen | http://www.hp.com<>

[cid:aea0b77a-ce8a-46f5-aa06-f771948451ee]

Geschäftsführer: Peter Kleiner, Adrian Müller
Vorsitzende des Aufsichtsrats: Birgit Adrion
Sitz der Gesellschaft: Böblingen, Amtsgericht Stuttgart HRB 751763
WEEE-Reg.-Nr. DE 48428293

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Adobe Employee ,
Jan 31, 2024 Jan 31, 2024

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Hi @Michael_Uhl,

 

I am glad to hear it worked for you. Please don't hesitate to reach out to us if you have any issues in the future. 

 

Thank you,

Neelam



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