Skip to main content
R
rb54839397
Participant
May 25, 2024
Answered

Photoshop Express - the app has a bug and wont open

  • May 25, 2024
  • 3 replies
  • 1873 views

Hi community,

 

hopefully, someone can help me. As of today, the Photoshop Express app is not opening at all - I get a failure message as follows:

 

"Something went wrong with Adobe Photoshop Express

Adobe Photoshop Express closed because this app has a bug

Try updating this app after its developer provides a fix for this error"

 

It worked fine until yesterday...

 

I uninstalled the app, updated Creative Cloud, and downloaded it again, but still, the error popped up. 

Phone is Samsung S23 Pro 

 

Thanks! 

 

 

 

    Correct answer Neelamk

    Hi @rb54839397,

     

    We are sorry for your difficulties.  Once you uninstall the application, restart your phone and install the Photoshop Express application. Please let me know if this helps. I recommend sharing a screen recording of the workflow while it crashes to investigate further. Also, share the version of the installed Photoshop Express application if you find it and your device's OS version.

     

    Please share the screenshot of the error message.

     

    Thank you,

    Neelam

     

    3 replies

    E
    Exitthegrey
    Participant
    February 10, 2025

    Same here, since yesterday ik get a QR code or something but it does not do anything that opens my Express.

    It works on my phone but not on my laptop, but it says it is installed. Very strange

    R
    rb54839397Author
    Participant
    June 4, 2024

    Thank you, I have had to uninstall the app 3 times and after a week its working again. Very strange indeed. Thank you for your reply! Kind Regards 

    Neelamk
    NeelamkCorrect answer
    Legend
    June 4, 2024

    Hi @rb54839397,

     

    We are sorry for your difficulties.  Once you uninstall the application, restart your phone and install the Photoshop Express application. Please let me know if this helps. I recommend sharing a screen recording of the workflow while it crashes to investigate further. Also, share the version of the installed Photoshop Express application if you find it and your device's OS version.

     

    Please share the screenshot of the error message.

     

    Thank you,

    Neelam

     

    G
    Gabby38378638ao96
    Participant
    July 2, 2024

    Hi,

     

    i am also having issues with a bug on the app. I have uninstalled and reinstalled countless times, along with restarting my phone. I get stuck on my camera roll with a loading screen and cannot click anything else on the app. I have never had the app get past this since i downloaded it the first time

     

    phone is an iphone 15 pro

     

    thanks 

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices