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Benjamuna
Inspiring
March 9, 2023
Question

Photoshop Express -Unable to import RAW files

  • March 9, 2023
  • 2 replies
  • 7457 views

Hi, my Creative Cloud says that Photoshop Express is part of my plan. But I'm not able to import raw-files - how come?

Thanks!

    2 replies

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    March 11, 2023

    @Benjamuna 

     

    What kind of raw file(s) are you trying to open? What error message do you get when you try?

     

    https://helpx.adobe.com/photoshop-express/faq.chromeless.html 

    For raw files, the following file types are supported:

    • arw (SONY)
    • cr2 (CANON)
    • crw (CANON)
    • dng
    • erf (EPSON)
    • raf (FUJI)
    • 3fr & fff (HASSELBLAD)
    • dcr (KODAK)
    • mrw (KONICA)
    • mos (LEAF)
    • rwl (LEICA)
    • nef & nrw (NIKON)
    • orf (OLYMPUS)
    • rw2 (PANASONIC)
    • pef (PENTAX)
    • srw (SAMSUNG)

     

    Also read these two links on the same page:

    HOW CAN I ACCESS MY DEVICE PHOTOS?

    CAN I IMPORT PHOTOS FROM LIGHTROOM?

     

    Jane

    B
    BenjamunaAuthor
    Inspiring
    March 12, 2023

    Hi, it's Canon CR3 files.

    Anne-Trine

    M
    Matteo388729768zma
    Participant
    July 29, 2024

    I bought my Canon D90 during the pandemic, and Adobe Potoshop Express is still not able to import my RAW files ... (CR3). Very disappointed about this. How many years of testing will it take?


    Hi
    any update on this topic?
    Currently trying reading CR3 files on android with PS express.
    The app cannot open the file stored in the phone., like Lr (premium)  does.

    Do anyone from Adobe know more and give some suggestion please?

    thank you

    Neelamk
    Neelamk
    Legend
    March 10, 2023

    Hi There,

     

    Welcome to our community. We are sorry for your difficulties. Could you please let us know what device you are using for Photoshop Express and if you get any error messages?

     

    We are here to help you, it's just we need more details to investigate.

     

    We hope to hear from you soon.

     

    Regards,

    Neelam

    B
    BenjamunaAuthor
    Inspiring
    March 12, 2023

    Hi, I'm trying to open Canon CR3 files, desktop computer.

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