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Benjamuna
Inspiring
March 9, 2023
Question

Photoshop Express -Unable to import RAW files

  • March 9, 2023
  • 2 replies
  • 7478 views

Hi, my Creative Cloud says that Photoshop Express is part of my plan. But I'm not able to import raw-files - how come?

Thanks!

    2 replies

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    March 11, 2023

    @Benjamuna 

     

    What kind of raw file(s) are you trying to open? What error message do you get when you try?

     

    https://helpx.adobe.com/photoshop-express/faq.chromeless.html 

    For raw files, the following file types are supported:

    • arw (SONY)
    • cr2 (CANON)
    • crw (CANON)
    • dng
    • erf (EPSON)
    • raf (FUJI)
    • 3fr & fff (HASSELBLAD)
    • dcr (KODAK)
    • mrw (KONICA)
    • mos (LEAF)
    • rwl (LEICA)
    • nef & nrw (NIKON)
    • orf (OLYMPUS)
    • rw2 (PANASONIC)
    • pef (PENTAX)
    • srw (SAMSUNG)

     

    Also read these two links on the same page:

    HOW CAN I ACCESS MY DEVICE PHOTOS?

    CAN I IMPORT PHOTOS FROM LIGHTROOM?

     

    Jane

    B
    BenjamunaAuthor
    Inspiring
    March 12, 2023

    Hi, it's Canon CR3 files.

    Anne-Trine

    M
    mircea_9915
    Participant
    February 22, 2025

    Hey @mircea_9915, Thanks for reaching out! Can you please share a screenshot or a screen recording of the workflow when uploading the RAF file? Do you get any error messages? Are you able to upload these files via the mobile app? 

    Please share the details for us to look into this!


    Hi Amitej

    Here is what I get when I try to open a RAF file:

    [image: image.png]

    There is nothing wrong with the file, this happens with any RAF file. It
    works fine with Photoshop, but I want to work with Photoshop Express

    Kind regards
    Mircea
    Neelamk
    Neelamk
    Legend
    March 10, 2023

    Hi There,

     

    Welcome to our community. We are sorry for your difficulties. Could you please let us know what device you are using for Photoshop Express and if you get any error messages?

     

    We are here to help you, it's just we need more details to investigate.

     

    We hope to hear from you soon.

     

    Regards,

    Neelam

    B
    BenjamunaAuthor
    Inspiring
    March 12, 2023

    Hi, I'm trying to open Canon CR3 files, desktop computer.

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