Saving PNG format in PS express app in iOS

[Man Ki33217286k66b]

I have been using PS EXPRESS app (iOS version).

Previsouly I could save file in PNG format after editing. But I found that it now save as JPEG format. Even I chose PNG format in the preference setting page, it still doesn't work. It seems to me that the app save file format either in PNG or JPEG randomly without logic. 

I have been checking all the FAQ but could not find solutions.

Anybody can help with this ?

Thanks!

[Neelamk]

Hi @Man Ki33217286k66b ,

We are sorry for your difficulties. Please help us to know the Photoshop Express application version and iOS version. Also, please record the workflow of your issue while saving it to PNG format and share it with us through feedback email in the application itself. Our engineering team will be able to get the details through it, and we will keep you posted with the updates on it.

We are here to help you and hope to hear from you soon.

Thank you,

Neelam

[Man Ki33217286k66b]

Thanks for your reply.

The PS express application version is 23.42.1 and iOS Version is 16.6.1

For the workflow record, are you meaning to screen record how I process? 

Or just describe the process will be fine?

[Neelamk]

Hi @Man Ki33217286k66b ,

You try saving to PNG format, and simultaneously, you should record the screen and share it with us.

Thank you,

Neelam

[Man Ki33217286k66b]

i have screen recorded the process. how should i share with you?

[Neelamk]

Hi @Man Ki33217286k66b ,

Please share through the email feedback option in the application settings.

Thank you,

Neelam

[Neelamk]

Hi @Man Ki33217286k66b ,

Do you still have the same issue? I want to share some information related to PNG format saving:

1. If you open an Image in PNG, then By default, it will get saved as PNG(You have the option to change to JPEG from share settings)

2. If you open a JPEG image, then By default, it will get saved as JPEG (cannot be changed to any other type)

Also, please let us know where you have an issue. Is it in Mix workflow, or in the Combine feature workflow?

I hope this helps. We hope to hear from you soon with additional details.

Thank you,

Neelam