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Re: Can not restore purchase but still getting charge monthly.

New Here ,
Oct 06, 2020

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Hi, I subscribed to photoshop on iPad for 1 month using my Apple ID and the amount got cut from my bank but I can't access it. When I try to restore my purchase I am getting a Duplicate Purchase dialogue. Can you please help me.

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Re: Can not restore purchase but still getting charge monthly.

New Here ,
Oct 06, 2020

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Hi, I subscribed to photoshop on iPad for 1 month using my Apple ID and the amount got cut from my bank but I can't access it. When I try to restore my purchase I am getting a Duplicate Purchase dialogue. Can you please help me.

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Oct 06, 2020 0
Adobe Employee ,
Oct 06, 2020

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Hi Ok5FA9

I moved your post over to the appropriate forum for Photoshop Mobile, where people will be for familiar with your particular app.

 

I know Lightroom best, and in Lightroom, that Duplicate Purchase message indicates that your subscription is applied to a different Adobe account, not the account you are currently signed into.  Assuming is the same for your Photoshop app, please try signing in with other email addresses or social sign in services you might have used.  

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Oct 06, 2020 0
Adobe Community Professional ,
Oct 06, 2020

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Have you tried signing in and signing back out again?  And have you tried what Charlie_D suggested? 

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