213:19 error code

Forum|Forum|13 years ago
September 1, 2012
6 replies
27680 views

Hi, this is my first time posting on the community help board, so I apologize if I'm breaking any rules.

I have Windows 7 and Photoshop CS6 student/teacher edition. I've been using it for about a week now, no problem, but I just tried to open it (I had opened it seconds earlier without a hitch), and I got the error code:

"A probem has occurred with the licensing of this product. Restart yor computer and re-launch the product"

"Error: 213:19"

These are the actions I've taken, to no avail:

1) Restarted my computer

2) Tried the recommended solutions on the adobe page, and on several of these discussion pages. I tried changing the permissions on Adobe to include full access, and I have several Adobe folders so I tried doing it on all of them. Perhaps I'm doing this step incorrectly. They also direct me to the "SLStore" folder, but I can't seem to locate this folder on my computer, in any of the directed places.

3) The other recommended solution was to sign in as an administrator and then open an adobe product. I only have one account on this computer, and that's the administrator one. I can't figure out what the issue is.

I think it might have something to do with my Adobe Reader - It suggested an update right before I tried opening Photoshop. I updated it, restarted the computer, and Photoshop still won't open.

Any help would be much appreciated.

This topic has been closed for replies.

Correct answer

I assume you've rebooted your computer since you started having these problems. Not just "sleep" or "hibernation", but a full reboot.

If not, please do so. The licensing facility runs in the background.

I tend to trust people unless they give me reason not to, and I'm not accusing you of anything, but I want to mention that Photoshop's licensing and activation management is complex, and Photoshop purchased or obtained from sources other than Adobe might be counterfeit or cracked and can be expected to stop working. Did you get the software and license from Adobe.com?

-Noel

I had restarted my computer (rebooted) more than five times. And it wasn't a problem with licensing - I bought a real version from my school store, and had no problems with activation. It stopped working about 2 weeks into using it.

I contacted customer support today and it turns out the ProgramData folder was just hidden. I didn't know that folders were hidden so once I unhid it, I found the SLStore folder and changed the permissions.

Thanks for your suggestions!

B

Braden31953295gm8g

Participant

I just restarted it

abhinavk49928312

Participant

Resolve the licensing issue and error 213:xx for Acrobat X and Acrobat XI

Please visit through above link as this one is very helpful.

K

kylfederer12345

Participant

You are generally getting the Error 213 :19 whenever you are trying to open the Adobe Photoshop. It generally happens Folder has been set as Read only, you have to set it as read and write mode. And check whether you are able to open Photoshop or not. If you are unable to do so, then in that here are the methods to fix Adobe Photoshop Error 213:19. This error can also be fixed with the help of PSD File Repair Tool. This software will help you to fix the problem in an easy way.

S

shaz1969

Participant

Funny I am having the very same issue - where is the ProgramData file that is hidden and I will try and unhide it as well to see if that solves my problem

L

Larmonster1

Participant

Instead of left clicking to start the app, right click it and select "run as administrator".