7 day free trial period

[mranch]

Hi, I just signed up for photoshop and I'm in my 7 day free trial period. Are there certain tools that are disabled during this trial period? I'm having issues with certain things not working.

Thanks,

Bob

[Chuck Uebele]

There is nothing disabled. What are you having issues with? 

[mranch]

A couple of things so far. Using a third party action, I get a message saying that the Hue/Saturation command is unavailable. And,
Using a curves adjustment layer, when I click on the output box to try to enter an output value, the box disappears.

Bob

Sent from Mail for Windows 10

[jane-e]

Hi

An action is a series of steps done in order. When you expand the action, you can see the steps. The alert is saying you can't use hue/sat where you are right now.

Show a screen shot. We need to see your Layers pane, History panel, and the expanded action.

~ Jane

[mranch]

I figured out the action. My only issue now is the curves adjustment layer.

Bob




Sent from Mail for Windows 10

[jane-e]

Hi

First, what was the issue with the action?

For the curves adjustment layer, that's tougher to diagnose from what you've said so far. Does it happen in all documents or just the one? Does it happen with Levels as well as with Curves? Try a new document with one layer and see if it happens there. And it's the Properties panel that disappears? Can you reopen it from the Window menu?

We may need a video clip to see what is going on there.

~ Jane

[mranch]

Hi Jane, I’ve answered your questions below.



Hi



First, what was the issue with the action? This was operator error. I was not on a correct layer for the action to work. Per the action help page I figured it out.





For the curves adjustment layer, that's tougher to diagnose from what you've said so far. Does it happen in all documents or just the one? Does it happen with Levels as well as with Curves? Try a new document with one layer and see if it happens there. And it's the Properties panel that disappears? Can you reopen it from the Window menu? No, the panel doesn’t disappear, just the little Input and Output boxes disappear when I click in the output box. I’ve attached a little video of what I’m doing. On the input box I can click in it and use the up and down arrow keys to move up or down the curve. When I click in the output box both the input and output boxes go away. Levels seem to work ok. It’s just curves that I’m having the issue with. I’ve tried several different images and they all act the same.





We may need a video clip to see what is going on there. Here is a Dropbox link to a little video that shows what I’m doing. https://www.dropbox.com/s/1ljzb2o4p572y7e/IMG_4608.MOV?dl=0

Thanks for all your assistance Jane, much appreciated.

Bob



~ Jane



Sent from Mail for Windows 10

[mranch]

Hi Jane,

Have you had a chance to take a look at the video in the dropbox link?
Thanks,

Bob

[davescm · Accepted solution]

That second one (disappearing number entry box) could be an issue with your GPU driver.

Try going to Preferences > Performance and temporarily uncheck "Use Graphics Processor". Then close and restart Photoshop.

If that cures it - recheck it then go into Advanced and try each of the three drawing modes Basic, Normal and Advanced. You will need to close and restart Photoshop after each change.

If you use Windows you can also try the manufacturers site for your GPU and check you have the latest driver.

Dave

[mranch]

Hi Dave, I tried all that, still the same thing.

Bob

Sent from Outerspace

[jane-e]

"Have you had a chance to take a look at the video in the dropbox link?"

Hi Bob,

I was out of my office, and have just now looked at it. In my my first screenshot from your video, note that the square is solid. In the second, it is hollow because it has been deselected. This is normal behavior when no markers are selected.

Click on the marker to select it and your numbers should return.

~ Jane

[mranch]

Good Morning Jane,

Thanks so much for taking the time to look at and help with this issue. I do understand what you are saying. The issue is, and if you'll kindly refer back to the video in the last few seconds, with the marker selected I click in the output box to enter an output value and both the input and output boxes go away again.There is no way to enter an output value.

Thanks again,

Bob

[jane-e]

Hi Bob,

I've watched your video a couple more times, and I cannot reproduce it here. I have a few more thoughts (below), then I might be out of ideas. I can type into the Output box every time, no matter how I approach it.

• In these two images above, there are five points. In the first, no points are selected, and nothing can be typed in. In the second, one of the five points is selected. What happens when you reselect your point that is not selected at the end of your video? Can you then type into it?
  
  
• What if you press Tab to move to the Output box instead of clicking? Does that work?
• Have you done all the steps @Davescm said to try? You might try them a second time. He often says to do a clean install of the driver, so try that.
• Try going into Preferences > General > Reset Preferences on Quit. Then Quit and Relaunch.
• Go to Help > System Info > Copy and paste the system info in a reply window here.
• If all of this fails, Contact Adobe Customer Care and let them look at your machine:
  https://helpx.adobe.com/contact.html
  Click the chat icon in the lower right and type "agent".
  (Do not reply to any folk who may PM you.)

~ Jane

[mranch]

Hi Jane, Thank you again for your assistance. In the images above, no, even after selecting a point I could not type a value in the output box, both it and the input would disappear. Having said that, I again did as @Davescm suggested. It worked this time. After going through the steps, I can now type in the output box as I should be able to. Here is a copy of my system info. Thank you again!!

Bob

Adobe Photoshop Version: 21.0.3 20200115.r.91 2020/01/15: 21f283574f6 x64
Number of Launches: 2
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17763.475
System architecture: AMD CPU Family:15, Model:5, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2
Physical processor count: 4
Processor speed: 2495 MHz
Built-in memory: 7632 MB
Free memory: 4876 MB
Memory available to Photoshop: 6966 MB
Memory used by Photoshop: 70 %
ACP.local Status:
- SDK Version: 1.24.4
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.24.11
- Min Core Sync Required: 4.3.4.2
ACPL Cache Config:
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- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 300 seconds
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1028K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=768, right=1366
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=512
glgpu[0].GLName="AMD Radeon R7 Graphics"
glgpu[0].GLVendor="ATI Technologies Inc."
glgpu[0].GLVendorID=4098
glgpu[0].GLDriverVersion="26.20.15015.1007"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="AMD Radeon R7 Graphics"
glgpu[0].GLRendererID=39028
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\u0351300.inf_amd64_6d6cbd77ac26f221\B351053\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0351300.inf_amd64_6d6cbd77ac26f221\B351053\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0351300.inf_amd64_6d6cbd77ac26f221\B351053\aticfx64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\u0351300.inf_amd64_6d6cbd77ac26f221\B351053\amdxc64.dll"
glgpu[0].GLDriverDate="20200117000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[2147483647]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[160]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[16384]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[128]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[29]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="2.1 AMD-APP (3004.8)"
clgpu[0].CLDeviceVersion="2.0 AMD-APP (3004.8)"
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=3182
clgpu[0].CLName="Bristol Ridge"
clgpu[0].CLVendor="Advanced Micro Devices, Inc."
clgpu[0].CLVendorID=4098
clgpu[0].CLDriverVersion="3004.8"
clgpu[0].CLBandwidth=1.87645e+10
clgpu[0].CLCompute=182.592
License Type: Subscription
Serial number: 96040995741878861299
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2020\
Temporary file path: C:\Users\Bob\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 916.3G, 552.3G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Required\Plug-ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\

Installed components:
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ACE.dll ACE 2019/11/20-15:01:25 97.614776 97.614776
AdbePM.dll PatchMatch 2019/09/25:16:59:41 1.613549 1.613549
AdobeLinguistic.dll Adobe Linguisitc Library 14.0.0.0
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2019/09/09-16:07:36 79.348578 79.348578
AdobePIP.dll Adobe Product Improvement Program 8.1.0.40.48685
AdobeSVGAGM.dll AdobeSVGAGM 97.614776 97.614776
AdobeXMP.dll Adobe XMP Core 2019/08/13-01:06:57 79.164036 79.164036
AdobeXMPFiles.dll Adobe XMP Files 2019/08/13-01:06:57 79.164036 79.164036
AdobeXMPScript.dll Adobe XMP Script 2019/08/13-01:06:57 79.164036 79.164036
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2019/09/17-01:11:26 79.613319 79.613319
ahclient.dll AdobeHelp Dynamic Link Library 4.1.0.0
AIDE.dll AIDE 2019/09/09-16:07:36 79.613133 79.613133
ARE.dll ARE 2019/09/17-01:11:26 79.613319 79.613319
AXE8SharedExpat.dll AXE8SharedExpat 2019/09/16-11:49:24 79.613314 79.613314
AXEDOMCore.dll AXEDOMCore 2019/09/16-11:49:24 79.613314 79.613314
Bib.dll BIB 2019/09/17-01:11:26 79.613319 79.613319
BIBUtils.dll BIBUtils 2019/09/17-01:11:26 79.613319 79.613319
boost_date_time.dll photoshopdva 12.1.0
boost_filesystem.dll photoshopdva 12.1.0
boost_system.dll photoshopdva 12.1.0
boost_threads.dll photoshopdva 12.1.0
CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1
CoolType.dll CoolType 2019/11/20-15:01:25 97.614776 97.614776
CRClient.dll Adobe Crash Reporter Client DLL 2.0.3.0
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 12.1.0
dvaappsupport.dll photoshopdva 12.1.0
dvaaudiodevice.dll photoshopdva 12.1.0
dvacore.dll photoshopdva 12.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 12.1.0
dvamediatypes.dll photoshopdva 12.1.0
dvametadata.dll photoshopdva 12.1.0
dvametadataapi.dll photoshopdva 12.1.0
dvametadataui.dll photoshopdva 12.1.0
dvaplayer.dll photoshopdva 12.1.0
dvascripting.dll photoshopdva 12.1.0
dvatransport.dll photoshopdva 12.1.0
dvaui.dll photoshopdva 12.1.0
dvaunittesting.dll photoshopdva 12.1.0
dynamiclink.dll photoshopdva 12.1.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv64.dll International Components for Unicode Build gtlib_12.0.24171
icudt64.dll International Components for Unicode Build gtlib_12.0.24171
icuuc64.dll International Components for Unicode Build gtlib_12.0.24171
igestep30.dll IGES Reader 9.3.0.113
JP2KLib.dll JP2KLib 2019/09/05-01:10:23 79.273548 79.273548
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
LogSession.dll LogSession 8.1.0.40.48685
mediacoreif.dll photoshopdva 12.1.0
MPS.dll MPS 2019/09/27-13:40:09 79.613613 79.613613
pdfsettings.dll Adobe PDFSettings 1.07
Photoshop.dll Adobe Photoshop 2020 21.0
Plugin.dll Adobe Photoshop 2020 21.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 9.4.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 9.4.0.46
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2020 21.0
SCCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 97.614776 97.614776
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 19.0.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2019, 0, 2019, 0410
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
VulcanControl.dll Vulcan Application Control Library 5.6.1.39
VulcanMessage5.dll Vulcan Message Library 5.6.1.39
WinRTSupport.dll Adobe Photoshop Windows RT Support 21.0.0.0
WRServices.dll WRServices Build 15.2.0.24467 15.2.0.24467
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-3.3.7.56

Required plug-ins:

Accented Edges 21.0 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 21.0 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 21.0 - from the file “Filter Gallery.8bf”
Average 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Average.8bf”
Bas Relief 21.0 - from the file “Filter Gallery.8bf”
BMP 21.0 - from the file “Standard MultiPlugin.8bf”
Camera Raw 12.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 12.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 21.0 - from the file “Filter Gallery.8bf”
Charcoal 21.0 - from the file “Filter Gallery.8bf”
Chrome 21.0 - from the file “Filter Gallery.8bf”
Cineon 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Cineon.8bi”
Clouds 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Clouds.8bf”
Color Halftone 21.0 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 21.0 - from the file “Filter Gallery.8bf”
Conté Crayon 21.0 - from the file “Filter Gallery.8bf”
Craquelure 21.0 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 21.0 - from the file “Standard MultiPlugin.8bf”
Crosshatch 21.0 - from the file “Filter Gallery.8bf”
Crystallize 21.0 - from the file “Standard MultiPlugin.8bf”
Cutout 21.0 - from the file “Filter Gallery.8bf”
Dark Strokes 21.0 - from the file “Filter Gallery.8bf”
De-Interlace 21.0 - from the file “Standard MultiPlugin.8bf”
Dicom 21.0 - from the file “Dicom.8bi”
Difference Clouds 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Clouds.8bf”
Diffuse Glow 21.0 - from the file “Filter Gallery.8bf”
Displace 21.0 - from the file “Standard MultiPlugin.8bf”
Dry Brush 21.0 - from the file “Filter Gallery.8bf”
Eazel Acquire 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “EazelAcquire.8ba”
Entropy 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
Export Color Lookup Tables 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Export3DLUT.8be”
Extrude 21.0 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “FastCore.8bx”
Fibers 21.0 - from the file “Standard MultiPlugin.8bf”
Film Grain 21.0 - from the file “Filter Gallery.8bf”
Filter Gallery 21.0 - from the file “Filter Gallery.8bf”
Fresco 21.0 - from the file “Filter Gallery.8bf”
Glass 21.0 - from the file “Filter Gallery.8bf”
Glowing Edges 21.0 - from the file “Filter Gallery.8bf”
Grain 21.0 - from the file “Filter Gallery.8bf”
Graphic Pen 21.0 - from the file “Filter Gallery.8bf”
Halftone Pattern 21.0 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 21.0 - from the file “HDRMergeUI.8bf”
HSB/HSL 21.0 - from the file “Standard MultiPlugin.8bf”
IFF Format 21.0 - from the file “Standard MultiPlugin.8bf”
IGES 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “U3D.8bi”
Ink Outlines 21.0 - from the file “Filter Gallery.8bf”
JPEG 2000 21.0 - from the file “JPEG2000.8bi”
Kurtosis 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
Lens Blur 21.0 - from the file “Lens Blur.8bf”
Lens Correction 21.0 - from the file “Lens Correction.8bf”
Lens Flare 21.0 - from the file “Standard MultiPlugin.8bf”
Liquify 21.0 - from the file “Liquify.8bf”
Matlab Operation 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “ChannelPort.8bf”
Maximum 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
Mean 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
Measurement Core 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “MeasurementCore.8me”
Median 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
Mezzotint 21.0 - from the file “Standard MultiPlugin.8bf”
Minimum 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
MMXCore Routines 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “MMXCore.8bx”
Mosaic Tiles 21.0 - from the file “Filter Gallery.8bf”
Multiprocessor Support 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “MultiProcessor Support.8bx”
Neon Glow 21.0 - from the file “Filter Gallery.8bf”
Note Paper 21.0 - from the file “Filter Gallery.8bf”
NTSC Colors 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “NTSC Colors.8bf”
Ocean Ripple 21.0 - from the file “Filter Gallery.8bf”
OpenEXR 21.0 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 21.0 - from the file “Filter Gallery.8bf”
Palette Knife 21.0 - from the file “Filter Gallery.8bf”
Patchwork 21.0 - from the file “Filter Gallery.8bf”
Paths to Illustrator 21.0 - from the file “Standard MultiPlugin.8bf”
PCX 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “PCX.8bi”
Photocopy 21.0 - from the file “Filter Gallery.8bf”
Picture Package Filter 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “ChannelPort.8bf”
Pinch 21.0 - from the file “Standard MultiPlugin.8bf”
Pixar 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Pixar.8bi”
Plaster 21.0 - from the file “Filter Gallery.8bf”
Plastic Wrap 21.0 - from the file “Filter Gallery.8bf”
Pointillize 21.0 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 21.0 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “PBM.8bi”
Poster Edges 21.0 - from the file “Filter Gallery.8bf”
PRC 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “U3D.8bi”
Radial Blur 21.0 - from the file “Standard MultiPlugin.8bf”
Radiance 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Radiance.8bi”
Range 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
Render Color Lookup Grid 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Export3DLUT.8be”
Reticulation 21.0 - from the file “Filter Gallery.8bf”
Ripple 21.0 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 21.0 - from the file “Filter Gallery.8bf”
Save for Web 21.0 - from the file “Save for Web.8be”
ScriptingSupport 21.0 - from the file “ScriptingSupport.8li”
Shake Reduction 21.0 - from the file “Shake Reduction.8bf”
Shear 21.0 - from the file “Standard MultiPlugin.8bf”
Skewness 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
Smart Blur 21.0 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 21.0 - from the file “Filter Gallery.8bf”
Solarize 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “Solarize.8bf”
Spaces 21.0 - from the file “Spaces.8li”
Spatter 21.0 - from the file “Filter Gallery.8bf”
Spherize 21.0 - from the file “Standard MultiPlugin.8bf”
Sponge 21.0 - from the file “Filter Gallery.8bf”
Sprayed Strokes 21.0 - from the file “Filter Gallery.8bf”
Stained Glass 21.0 - from the file “Filter Gallery.8bf”
Stamp 21.0 - from the file “Filter Gallery.8bf”
Standard Deviation 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
Sumi-e 21.0 - from the file “Filter Gallery.8bf”
Summation 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
Targa 21.0 - from the file “Standard MultiPlugin.8bf”
Texturizer 21.0 - from the file “Filter Gallery.8bf”
Tiles 21.0 - from the file “Standard MultiPlugin.8bf”
Torn Edges 21.0 - from the file “Filter Gallery.8bf”
Twirl 21.0 - from the file “Standard MultiPlugin.8bf”
U3D 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “U3D.8bi”
Underpainting 21.0 - from the file “Filter Gallery.8bf”
Vanishing Point 21.0 - from the file “VanishingPoint.8bf”
Variance 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “statistics.8ba”
Water Paper 21.0 - from the file “Filter Gallery.8bf”
Watercolor 21.0 - from the file “Filter Gallery.8bf”
Wave 21.0 - from the file “Standard MultiPlugin.8bf”
WIA Support 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “WIASupport.8li”
Wind 21.0 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 21.0 (20200115.r.91 2020/01/15: 21f283574f6) - from the file “WBMP.8bi”
ZigZag 21.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins:

GradientXTerminator NO VERSION - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\GradientXTerminator64.8bf”
HLVG 10.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\HLVG64.8bf”
RGBC 10.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\RGBC64.8bf”
WhiteCal 10.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Plug-ins\WhiteCal64.8bf”

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Unified Extensibility Platform - Extensions:

com.adobe.ccx.start 3.2.0.70 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.2.0\"
CDO: 1.62.3
CmdN: 1.2.0
CDP: 1.89.3

Extensions:

com.adobe.Butler.backend 2.3.4 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
com.adobe.stock.panel.licensing 0.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.html”
Libraries 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_7_76\index.html”
New Document 3.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.0.0\fnft.html?v=3.0.0.4”
com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_7_76\purchaseTypekit.html”
Home 2.9.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.9.0\index.html?v=2.9.0.47”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_7_76\extensions\capture\capture.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.12 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2020\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

[davescm]

Hi

I don't see any issues with that system info that would lead to the behaviour you describe.

Glad the GPU set up change has helped.

Dave

[jane-e]

"Hi Jane, Thank you again for your assistance."

You're welcome, Bob, and I'm glad Dave's solution worked for you. I'll go ahead and mark it correct.

~ Jane

[Robert5E0E]

I'm trying to access photoshop and get 7 day free trial ???