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Participant
August 11, 2020
Question

Accidentally denied Photoshop 2020 permissions to read external drive on macOS Catalina

  • August 11, 2020
  • 2 replies
  • 2161 views

The other day I wanted Photoshop to open a file I had on an external drive. It brought up a dialog asking for permisson to access the drive but in my hurried clicking I hit DENY instead of ALLOW and now PS won't read the drive at all. If I select it in the file open window it just shows the drive's icon and there seems to be no way to undo this and re-allow access. I'm on a MacBook Pro running Catalina 10.15.6. I havent used PS in a while, and I never noticed this permission dialog to apprear before when reading my external drive. PS will not access ANY of my external drives now, not just the one I had selected when I hit deny. Restarting PS, unmounting/remounting the drive, even restarted the computer - nothing helps.

 

 

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2 replies

nikunj.m
Legend
August 11, 2020

Hi,

 

We're sorry about the trouble with Photoshop on macOS Catalina,

 

You can grant permissions to Photoshop by going to the System Preferences for your Mac, then Security and Privacy, then selecting the Privacy tab. Select Full Disk Access and Files and Folders from the list on the left, then add Photoshop to both. You can check out the steps here: https://nektony.com/duplicate-finder-free/folders-permission

Please substitute Photoshop instead of the application mentioned in the steps.

 

Let us know if it helps!

Regards,

Nikunj

cyberia23Author
Participant
August 11, 2020

I installed a new update for PS and it seems to have fixed the issue.