Adobe Lightroom and Photoshop will not import MOV files

[belcamp george]

Have tried everything suggested in google.Have the latest Lightroom Classic and Photoshop cloud programs. A search indicates that this is an ongoing problem with these programs. What is the answer and, if a workaround, why not fixed by Adobe??

[Moved out of the Community Help Application forum (which is a support forum for software Adobe used to make for creating documentation) and into a Photoshop support forum - moderator]

[Mylenium]

Without any technical details like system info, exact specs of the files and so on nobody can even begin to advise.

Mylenium

[belcamp george]

As stated in the original post they are MOV files and the Programs are LR

Classic and Latest Photoshop CC. Also, the system is Windows 10 on a HP 16

g RAM. Sounds like I am the only one ever who has had this problem. If

there is anyone at this forum that has experienced this problem and fixed

it I would be grateful to know.

[Lumigraphics]

Do these files play in Windows Media Player? Have you installed iTunes to see if they play there? What about VLC?

MOV format is what's called a container. Inside that is a codec where the actual video is compressed and encoded. Depending on the codec, MOV files may or may not play on Windows. And to use them with a specific program, they may need to be converted.

Format Factory is a Windows converter that will work with most video files, you might try converting them to h.264/mp4 files and import those instead.

[belcamp george]

Thank You for a prompt and helpful response. These videos do play on the

computer and I don't know off hand which video player is in use. Maybe

converting to an MP 4 is the answer. Do you have a link for that converter?

Sincerly

George

On Mon, Sep 10, 2018 at 9:20 AM Lumigraphics <forums_noreply@adobe.com>

[Lumigraphics · Accepted solution]

Format Factory - Free media file format converter

[belcamp george]

Than'ks, that worked!. Lightroom does not recognize MOV....

On Mon, Sep 10, 2018 at 11:51 AM Lumigraphics <forums_noreply@adobe.com>

[belcamp george]

That was the answer, worked like a charm. Lightroom Classic, latest apparently does not recognize MOV,

[defaultu247x0i9tskt]

I just recorded a wedding ceremony with $2,000 D7200, Lightroom not c my .mov 😞

[JJMack]

If you are using windows did you install Apples QuickTime.  I do not so I do not expect MOV files to work in Photoshop or be able to render out QuickTime .mov files from Photoshop. Photoshop's Render Video does not even display a QuickTime option.  However some  .mov file will open in Photoshop.   It may depend one which codex were used to encode the  .mov file.]