A

Anonymous

Answered

Adobe Photoshop CS5 has stopped working (Win 7, 64 bit)

Forum|Forum|15 years ago
May 7, 2010
27 replies
158438 views

I am trying to run Photoshop CS5 on Windows 7 64bit. Everytime I open the program, I get an error saying "Adobe Photoshop CS5 has stopped working", immediately after the splash screen goes away and the main gui opens. The only option on the error is "Close Program".

I am on a computer with an i7 processor and 12GB of memory. I have two Nvidia GTS 250 video cards, running four monitors.

Over the course of the last day, I have reformatted my computer, and reinstalled Windows twice. I have reinstalled the CS5 Master Suite more times than I can remember. I have also downloaded and installed the latest video card drivers from Nvidia.

I continue to have the same problem every time I try to open any of the programs in the CS5 suite.

The only time I have come close to getting it to work was immediately after installing the new Nvidia drivers, before restarting my computer. I was able to open it one time without it crashing, Once I restarted my computer, Photoshop continued to give me the same error every time I try to open it.

I have no other software installed on my computer. It is a brand new installation of Windows 7.

I have been on the phone with Adobe technical suuport for about an hour and a half, and I have yet to get a single suggestion other than attempting an install with my network cable unplugged. Other than that, they seem to be fond of transfering me back and forth between departments (and asking me to repeat all of my information every time).

As you can probably tell, I am very frustrated at this point and would greatly appreciate any suggestions.

Thanks,

Trevor

This topic has been closed for replies.

Correct answer GJWS

My scenario and history:

Windows Vista Ultimate and now Windows 7 Ultimate

NVidia Quadro Fx 4500 driving 4 monitors total SLi on or off - makes no difference. Drivers irrelevant.

2 x Xeon 5160 (so total 4 cores)

24Gb RAM

PS CS 4 or 5

4 monitors - - yep it is the 4 monitor thing.

Fails everytime as you describe.

Observation - If you Remote Desktop Connection onto the computer - and so in effect are using only ONE monitor - PS works fine.

A WORKAROUND for 4 or 5 - I don't consider this a fix because you lose some functionality but it gets you 99% there and is the same workaround for CS4 or 5

Go to<drive>:\Program Files\Adobe\Adobe Photoshop CS5 (64bit)\Plug-ins\Extensions\ (or CS4 - depending on version)

Locate File:

ScriptingSupport.8li

Disable this extension by renaming the file with a tilde in front of the file name. Thus:

~ScriptingSupport.8li

Start Photoshop - it works and is mainly functional.

The only real downside I have discovered is that disabling this scripting extension means you cannot use some of the built in scripts under FILE - SCRIPTS - the biggest PIA for me being the Contact Sheet builder no longer works. But as I now use Lightroom to create contact sheets - this is not a big loss. Other scripting functionality - I am sure is affected - but not to a point I find PS unusable.

ADOBE - if you read this - it has been that extesion now for the last two editions of PS.

M

Marta21779197iz8m

Participant

Hello everyone, please help me solve the problem. I haven't been able to run PS for a month - I have Win 7 pro, the computer easily supports 3dsmax and vray. but after changing the email address in the PS settings it stopped working. 
How can I solve this problem. AAdobe support wrote to me that it would not help because I was working on PS 2015, which is no longer supported.

L

LRMafia

Participant

How in the name of the almighty spaghetti monster did you figure this out? THANK YOU! This solved it for me.. dont know why but it did.. and Ive just about tried every other solution. reinstall.. delete preferences.. regedit and disable the openGL drivers.. etc..

A

andy5g

Participant

My Adobe CS5 is not working either . it loads ok but when i open a picture to edit or view it comes up ...

Adobe Photoshop CS5 has stopped working

with the Windows is going to help find the problem rubbish it does not and then doesnt let you know. only option also is to close..

mine is Windows 7 32 bit . only program running as just installed win7.

Noel Carboni

Legend

This is for everyone having a problem in Windows Vista or newer (Windows XP people, you're on your own to find how to look in the event logs):

1. Click your Start button and type view events into the search box.

2. When View event logs comes up, click it.

3. Navigate into your Windows Logs > Application event log.

4. Scroll through your logged events looking for a red Error entries, and click on each one.

5. If the Faulting application is Photoshop, list the Faulting module information here.

6. It's also a good idea to list your Operating System, Photoshop version, whether 32 or 64 bit (as, for example, andy5g has done), and what video card you have.

This will get you off to a good start on getting direct help for your problem.

I'll go one better, if you want to try to get a start on correcting problems yourself:

It's virtually always a good idea to check to see if you have the latest application updates, operating system updates, and driver updates (especially display driver updates).

-Noel

K

Kirian84

Participant

I'm having a quite similar problem. CS5.5 Design Standard; Illustrator, Acrobat and InDesign all open fine. Photoshop fails to load at all, with the "Photoshop CS5.1 (64 bit) has stopped working." None of the workarounds listed above have changed the situation at all.

OS: Win7 64-bit

Video Card: NVidia 560Ti with most recent drivers (295.73, released 21 Feb 2012)

Here's the fault info:

Faulting application name: Photoshop.exe, version: 12.1.0.0, time stamp: 0x4d90d339

Faulting module name: Photoshop.exe, version: 12.1.0.0, time stamp: 0x4d90d339

Exception code: 0xc0000006

Fault offset: 0x00000000012f1df0

Faulting process id: 0xad0

Faulting application start time: 0x01ccfce3dd93d478

Faulting application path: E:\Programs\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Photoshop.exe

Faulting module path: E:\Programs\Adobe\Adobe Photoshop CS5.1 (64 Bit)\Photoshop.exe

Report Id: 23ef760e-68d7-11e1-9101-50e54947b1e2

G

gorkha

Participant

Wrong.

STEP 1:

Navigate to C:\Program Files\Adobe\Photoshop CS5.1(64bit)\

Locate the photoshop.exe file.
Right click and select properties. Navigate to the "Security" tab and click "Advanced".

Under the "Effective Permissions" there is a section labled "Group or User name:", click the "Select" button . TYPE IN YOUR WINDOWS 7 USER NAME. Click "OK".

Your user name should now have full ownership permissions.

STEP 2:

Navigate to C:\Program Files\Adobe\Photoshop CS5.1(64bit)\Plug-ins\Extentions\

Locate the "ScriptingSupport.8li" file.
Right click and select properties. Navigate to the "Security" tab and click "Advanced".

Under the "Effective Permissions" there is a section labled "Group or User name:", click the "Select" button . TYPE IN YOUR WINDOWS 7 USER NAME. Click "OK".

Your user name should now have full ownership permissions.

STEP 3:

Hold:

CTRL + ALT + SHIFT ----> Click on the Photoshop 64-bit icon (the .exe, you can click it anywhere, start menu, task bar, it doesn't matter)

You must be holding all three buttons down on the keyboard (ctrl, alt, shift) while you click on the icon.

Photoshop will ask you "Delete the Photoshop Settings File?".

Click Yes.

Open Photoshop

Cheers,

Gorkha

PS: I have had to reset the photoshop settings file a couple of times, now it seems to work consistently.

S

stormy787

Participant

Since I have a Dell support account, they were able to help me. Somehow drivers got corrupt... who knows why, plus they did something with the Admin rights on the computer and re-installed Photoshop CS5 Extended. It is working fine... so far. Thanks Chris, for replying. I'm a happy camper now.

S

stormy787

Participant

Having same issue. I have Window's 7/64 Bit computer. Why is "Photoshop CS5 Extended" shutting down each time I try to start it? I have on my computer all that was mentioned I needed to run this program, and only using 1 monitor. This is expensive software. Can't Adobe make a fix for it? Or am I just out of luck trying to use this awesome product? To me, we shouldn't be having to go in and changing all kinds of settings as mentioned above. Some of us are not that computer savey. Please help.

Chris Cox

Legend

The most common causes of problems like this are bugs in drivers, and bugs in third party plugins -- neither of which can be fixed by Adobe.

There are also some problems with corrupt third party fonts that can cause crashes - and we're constantly trying to gather samples of those fonts so we can figure out why they cause crashes and fix the issues that lead to the crashes.

Of course, not all crashes are caused by the same things - we'd need specific details from the crash report to know what might be crashing in your particular case (video drivers, scanner drivers, printer drivers, third party plugins, etc.).

D

davidhbrown

Participant

Chris, that's not a very convincing response when we're talking about Photoshop crashes that go away when changing Photoshop's memory allocation or trashing a preferences file. Photoshop ought to be able to keep track of its memory; Photoshop ought to be able to deal with its own preference files.

Saying that most of the time it's someone else's fault may be true (edit: and it seems to have been the case for Stormy), but you're not really offering any actionable suggestions here. For example, where is this specifically detailed crash report (and/or how do we enable it) and how do we send it to someone who cares (if there is such a someone)? The "Help" menus just launch a slow-as-molasses version of these forums hobbled by Adobe Air.

Firefox will offer to submit reports automatically (and it dies with more grace). Surely Adobe could do as much if this were such a concern.

D

davidhbrown

Participant

I had this error on my notebook computer while traveling. Crashed as soon as the main window drew, with or without opening an image to launch (image was not shown). Per event viewer, the faulting module was photoshop.exe itself (64-bit version). I could use the 32-bit version.

I was able to resolve it by going to my C:\Users\Dave\AppData\Roaming\Adobe\Adobe Photoshop CS5\Adobe Photoshop CS5 Settings (your path will be different unless your username is also 'Dave') and renaming the Workspace Prefs.psp file.

When at home, my notebook is docked, and I suspect that I'd had parts of the workspace on multiple monitors which could be confusing when opening on just one monitor. Shouldn't cause a well-written program to crash, but...

(If anyone from Adobe wants, I could send the old prefs file. Interestingly, it has not created a new one; there is a large Adobe Photoshop X64 CS5 Prefs.psp.)

Faulting application name: Photoshop.exe, version: 12.0.4.0, time stamp: 0x4d9d8f8e

Faulting module name: Photoshop.exe, version: 12.0.4.0, time stamp: 0x4d9d8f8e

Exception code: 0xc0000005

Fault offset: 0x000000000099db16

Faulting process id: 0x2284

Faulting application start time: 0x01ccc55e927a07f7

Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe

Faulting module path: C:\Program Files\Adobe\Adobe Photoshop CS5 (64 Bit)\Photoshop.exe

Report Id: d9b33811-3151-11e1-a557-f0def14fc68a

S

shyshorty79

Participant

Once Photoshop is open go to Edit > Prefrences and raise your Memory Usage. Mine is set to 2234 (67%).

A

Akshay_Tatuskar

Participant

1) Uninstall - video card driver

2) restart your sistem into Safe Mode

3) run DriverSweeper to get rid of the leftovers

4) reinstall the latest video card driver

Your problem is solved

V

Visualplastik

Participating Frequently

I have found that your primary monitor cannot be on a secondary video card. If it is photoshop crashes for me no matter what screen the actual program is on.

I've even swapped the cards in their slots and the same thing happens.

Try changing your primary monitor if you have two cards running.

Chris Cox

Legend

By definition of the OS, the primary display is on the primary video card.

Yes, the OpenGL implementation doesn't like mixed brands (and sometimes mixed models) of cards.

But honestly, Photoshop doesn't care where the display is or what card it's on -- only that the drivers work.

V

Visualplastik

Participating Frequently

Ideally yes, but I've duplicated it on two different computers that had two video cards where I had changed the primary monitor intentionally to use a particular screen. One was Dell machine two ATI cards, one I'd hacked together myself with DFI Motherboard and ATI/Nvidia card combo. The solution was not actually mine, found on another Adobe forum post a while back if you want to search for confirmation.

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