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Anonymous

Answered

Adobe subscription charges an early cancellation

Forum|Forum|5 years ago
April 16, 2020
10 replies
5258 views

They wouldn't let me cancel during my "trial" and now after they autimatically took $20 out of my account, they want to charge me $40 for an early-cancellation? Straight up scam. I will NEVER use Adobe again. I'm a freelance graphic designer and have a very low income. This is a straight smack in the face.

This topic has been closed for replies.

Correct answer Warren Heaton

Actually, the software is pretty amazing. If you're freelancing as a graphic designer, I'm not sure how one would get by without Photoshop, Illustrator and InDesign.

The best pricing is, of course, the academic pricing. If you're enrolled in a community college course, that's usually the easiest way to get that pricing. Actually, Adobe extended Creative Cloud at no cost until the end of May for students currently enrolled in a class.

I'd reach out to Adobe again and tell the agent that due to COVID-19 you cannot continue your subscription at this time. Also, you can file a dispute with your credit card.

Next time you sign up for something with a trial period, keep a close eye on the end date of the trial if you think you don't want to continue.

Oh, also, your subscription is a business expense that you should be able to deduct from your taxes (check with your accountant).

Stephen Marsh

Community Expert

This is common in many industries and services.

If there was no early termination fee to break contract, the service would likely be more expensive.

The following thread is very helpful:

https://community.adobe.com/t5/account-payment-plan-discussions/adobe-s-subscription-amp-cancellation-terms/td-p/12648724

Some other links:

https://en.wikipedia.org/wiki/Termination_fee

https://lawpath.com.au/blog/contract-termination-fees-are-they-legal

https://legalvision.com.au/termination-fees-unfair/

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Shalene258269406ef2

Participant

Happened to me as well! I used to use the Creative Suite a ton, then switched to Procreate. I wanted to see if there was anything worth using for me (especially since I love Adobe Rush), but had no idea there was going to be a Cancellation fee of $200!! Not clear AT ALL. I will NEVER EVER EVER USE EVER AGAIN. Absolutely disgusts me. As a Marketer myself, this shocks me that a company would do this to their customers. Psychologically, these kinds of experiences create extreme negative aversion. When I am older and my disposable income increases, do you know where my money will be going? NOT to Adobe.

Abambo

Community Expert

I used to use the Creative Suite a ton, then switched to Procreate. I wanted to see if there was anything worth using for me (especially since I love Adobe Rush), but had no idea there was going to be a Cancellation fee of $200!! Not clear AT ALL.

By @Shalene258269406ef2

The cancellation fee is half of the remaining due. This is because you are not respecting your engagement to subscribe (and pay) for a complete year. You could also have subscribed on the month, which is more expensive, but cancellable without a fee anytime.

As a side note: It's well documented in the terms and conditions, which are about a computer page in readable character size. So, it's different from what my telecom company presented to me, when I subscribed my mobile phone contract.

ABAMBO | Hard- and Software Engineer | Photographer

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Michael26895342muzz

Participant

You are defending scumbags who are scammers

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Anonymous

This just happened too me I'm sorry but adobe won't be getting anything anymore. I wasn't able to cancel because there was an early cancelation fee of 40 dollars and my account kept getting charge 20 dollars because of the subscription I see they like too lock people in and give them a no way out. DEAD WRONG

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Gerry2201236161a7

Participant

I never used your apps/clouds etc. You charge me for renewal because i did not know how to cancel my free subscription. You charge me monthly for 15 usd and when i found out how to cancel it in your site, you will charge me 85 usd for early cancellation! What a scam!

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Iraima26

Participant

SCAM ALERT!!! I just had the same issue, I am so disappointed! I always thought of adobe as the best resource program for artists. I bought my first version 22 years ago, I used it for years until 2018 when I got a subscription for a few years, I stop using it and just got a try-out version to open a file in illustrator. I used it for a few minutes, I thought I had canceled, I just realized were charging me $56. 83 for the past 4 months, when I tried to cancel the penalty for canceling was $113, really sad and disappointed.

That offering of a free trial for 7 Days to later claw potential customers with a penalty of $113 if canceled, is an unprofessional, an-ethical business policy. The lowest SCAM tactic. Really unfortunate, people who sign up are trying to get a feel of the program (Learning) Usually freelance, students. Really disappointed. I will start my search for another system and hope to support it.

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default7pphztbhjlm5

Participant

scammed me also! never again. fool me once.

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Marina5E23

Participant

I totally agree. I am in the same situation. I cannot cancel a subscription on wich I entered on a Monthly basis because I wasn't sure I would use it. I chose to pay $59 a month just to be able to cancel it when needed. It is unbelievable. The contract is not clear, it is not shown uncospicously and it is a boiler plate trap for customers. It is even worse that you have to pay a penalty for getting out. I am cancelling with my bank directly and report it at what it is, a consumer scam.

I will also report it to consumer protection agencies and make sure I never use any of their products ever again and communicate that to as many people I can to prevent being scammed.

It is worse that a time share... St least they offer you free breakfast to sell you the product you will never be able to get rid off! Shame on you Adobe!

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dracula666

Participant

Cancel your bank card. It worked for me. Actually I paid for 12 months, then didn't find how to cancel... and I cancel my card)) too expensive, plus I didn't really use the programs. Their free trials are the same. Not free at all))))

c.pfaffenbichler

Community Expert

Try contacting customer care via the speechbubble-icon here

https://helpx.adobe.com/contact.html

but keep a cool head and keep in mind that if you should be able to communicate with an actual person that person is not Adobe.

But quite frankly I don’t undertand your issue completely: How did Adobe even have acces to your credit card (or pther mode of payment) if you only ran the trial?

As concerns »early-cancellation penalty« some people seem to have misunderstood in the past – depending on the plan the specific price would only apply to preset periods of time with no option of random termination and payment for only the time passed at that point.

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Anonymous

It wouldn't even let me sign up for the trial without entering my information first. I tried to contact through the customer service during my trial period, nothing was resolved.

c.pfaffenbichler

Community Expert

Have you checked out the »am I eligible for a refund«-section here?

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Warren Heaton

Correct answer

Community Expert

Actually, the software is pretty amazing. If you're freelancing as a graphic designer, I'm not sure how one would get by without Photoshop, Illustrator and InDesign.

The best pricing is, of course, the academic pricing. If you're enrolled in a community college course, that's usually the easiest way to get that pricing. Actually, Adobe extended Creative Cloud at no cost until the end of May for students currently enrolled in a class.

I'd reach out to Adobe again and tell the agent that due to COVID-19 you cannot continue your subscription at this time. Also, you can file a dispute with your credit card.

Next time you sign up for something with a trial period, keep a close eye on the end date of the trial if you think you don't want to continue.

Oh, also, your subscription is a business expense that you should be able to deduct from your taxes (check with your accountant).

A

Anonymous

I could always use GIMP or another designing software easily. I used to own a physical older version of Photoshop and wanted to try out the newer version. I regret it. It would be one thing if I waited out the whole 7-day period, but I didn't. I tried to cancel the trial and it gave me an error. Not only am I mad because I couldn't cancel my trial and had to pay the $20 anyways, but now they're expecting me to pay $41.98 for an early cancellation. Nowhere in that agreement did I see a cancellation fee or I wouldn't have signed up to begin with. Not only that, but I can't take my card off of my account even after adding another card to it. What they're doing is absolutely disgusting and there are plenty of others on here who have been screwed over by them as well. I'm not a student, so I don't have any benefits of getting a discount anyhow.

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