Advice needed regarding selling Photoshop CS6

[mm15288901]

Hello.  I wasn’t sure if I should submit to the forum or contact Adobe directly, but I would appreciate anyone’s input/advice.

Five years ago, I had purchased the boxed Photoshop CS6 from an authorized Adobe re-seller but never ended up using it, because once I had learned about Lightroom, I felt it better suited my needs.  Although I had removed the plastic shrink wrap that the box came in, I never opened the manufacture tape on both ends – so, it is in Like New condition. 

I would like to sell it, but I am concerned that if I did, the buyer could potentially install it, complain for any reason (even though there is nothing wrong with it), request a refund, and re-sell the serial number.  However, if I choose to use the Transfer of License Form through Adobe, I would have to open the box and register it.  I don’t mind choosing this option, but I would like to sell it in its current Like New condition.

My question is:  Should I sell it as is and take a chance with the buyer?  Or, should I open the box and register it first in my name and then transfer the license to the buyer?

While the answer might seem obvious to some, I was not sure and wanted to get others’ thoughts.

Thank you.

[gener7 · Accepted solution]

There are two parts, the dvd-rom and the serial number.

If there is a complaint about the dvd-rom, you can point the buyer to Adobe's own  downloadable installer:

Download Adobe Creative Suite 6 applications which just needs the serial number to activate.

Now, if unopened he could complain the serial is bogus. So it is best to install it and see if it activates. In fact register it with Adobe and arrange to transfer the license to the buyer. That way it's harder to claim the serial was generated.

Advice from Ebay:

How to buy or sell used Adobe software on eBay | eBay

[mm15288901]

gener7,

I appreciate that you took the time to reply to my thread.  You gave such great advice and brought up some points that I hadn't even considered.  That Download link will be especially helpful.

I've been debating about what to do, but after reading your response, I have decided to activate the serial number myself and then transfer it to the buyer.  Instead of taking any chances that could potentially cause financial problems later on, I would much rather be on the safe side now and know that I took precautions.

Thank you again.

[D Fosse]

You should also make it crystal clear to the buyer that CS6 is by now a dead end. It is not upgradeable in any way, and it will never receive any more updates. In short, the train has left the station.

[mm15288901]

D Fosse,

Thank you for sharing your thoughts.  That is a really good idea, and I will make sure to mention that. I’m trying to think of as much information as I can to include when I sell the software, and comments like yours and gener7’s will go a long way.