All settings and presets gone

Explorer ,
Dec 22, 2020

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As I opened Photoshop the following error message appeared and it crashed. When it opened up, all my settings were gone. "Your pattern file is bad or corrupted."
I have been waiting for over a week for the call centre to help me and they don't know what to do about this. They are messing me around.

How do I reinstall Photoshop so that files are NOT corrupted anymore, AND THEN restore my settings and presets? Thanks

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Crash or freeze, Problem or error, Windows

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All settings and presets gone

Explorer ,
Dec 22, 2020

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As I opened Photoshop the following error message appeared and it crashed. When it opened up, all my settings were gone. "Your pattern file is bad or corrupted."
I have been waiting for over a week for the call centre to help me and they don't know what to do about this. They are messing me around.

How do I reinstall Photoshop so that files are NOT corrupted anymore, AND THEN restore my settings and presets? Thanks

TOPICS
Crash or freeze, Problem or error, Windows

Views

39

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Dec 22, 2020 0
Adobe Community Professional ,
Dec 22, 2020

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Hi

If you're on Windows go to this location assuming you're on Photoshop version 2021

C:\Users\yourname\AppData\Roaming\Adobe\Adobe Photoshop 2021\Adobe Photoshop 2021 Settings

Close Photoshop and delete the Patterns.psp file, it will be recreated by Photoshop

2020-12-22 10_37_08-Adobe Photoshop 2021 Settings.png

As for the settings and presets there's no way to get them back unless you already backed them up

https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

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Dec 22, 2020 0
Explorer ,
Dec 22, 2020

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Thanks for the response.
I'm so angry. This is a recurring fault and issue. There is clearly a bug in the software.

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Dec 22, 2020 0
Adobe Community Professional ,
Dec 22, 2020

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You can reset your Photoshp preferences under the General tab in Photoshop preferences.

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Dec 22, 2020 0