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Shigaugis
Known Participant
August 30, 2015
Question

Auto-save and Auto-recovery in Photoshop CC 2015 - do not work

  • August 30, 2015
  • 4 replies
  • 92595 views

There is no folder called "AutoRecover" inside - C:\Users\Daniel\AppData\Roaming\Adobe\Adobe Photoshop CC 2015\

So I went and created that folder, but still PS does not automatically creates a recovery file (I set it to save a recovery file every 10 minutes).

What can be wrong, and how to fix it so PS will start saving recovery files?

    4 replies

    ninai55986595
    ninai55986595
    Participant
    October 12, 2016

    Same situation here (Photoshop cc 2015.5)

    L
    Landailyn
    Participant
    October 12, 2016

    By way of update, I had PS (CC 2015.5) crash twice in the past week or so. The first time, i went to look at the Auto-Recovery folder; empty. The next time, i just restarted and a recovered file opened. No change in the settings, still have all the obvious areas checked. It will be interesting to see if it recovers next time there's a crash, though I hope that's not soon, even in the name of research.

    C
    ClockStone
    Participant
    October 12, 2016

    I am in the same spot as Landailyn as I also have the same problem in CC 2015.5.

    Unfortunately there does not seem to be much information available about this problem.
    Help would be appreciated.

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    July 17, 2016

    I use windows. To find Your folders you should set Finder options to be able to display hidden folders and files and search on AutoRecover on your boot drive in your User Id  space for those hidden folders.  Normally they should be empty. Here is what I see on windows. Each installed version of Photoshop has a AutoRecover folder for each user the uses PS.

    JJMack
    L
    Landailyn
    Participant
    August 7, 2016

    It certainly didn't answer the question for me. I have the same problem with CC 2015.5 not auto saving, even though I have it set to back up every 5 minutes. I'm an advanced user, know where the AutoRecover folder should be, etc. It's not there. My folders and files are always set to show hidden, in case you were wondering. This problem actually started in cc 2015, but has continued into 2015.5. I also added an AutoRecover folder, but that dog didn't hunt either. Does anyone have any insight into this issue? Thank you!

      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      August 30, 2015

      I do use CC 2015 too many bugs.  But I just tested CC 2015 opened a document made some changer an waited the autorecover time and look ant sat a Recover PSB file had been created. I did not kill PS so I did not test starting PS.

      JJMack
      L
      Landailyn
      Participant
      June 16, 2016

      I'm apparently missing something, but how did this answer the original question? I also have noticed that Photoshop CC 2015 is not auto-saving / recovering files. I've tested it by editing a file, leaving it open and unsaved and then letting my laptop battery run down and shut the laptop down; the file is not saved. All my settings in preferences are correct. So, again, I'm not certain as to how this answers the question? Thank you.

      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      June 16, 2016

      What you need do is check your Photoshop Preferences.File handling section.  Make sure that Automatically Save Recovery Information Every (Pull Down Time List) I have mine set to 10 Minutes.  Open a document a make some changes.   Leave that document open in Photoshop.  On Windows use Windows File Explored on a Mac use Finder to find your user ID Photoshop Version AutoRecovery folder.  I use Windows my user ID Photoshop CC 2015 AutoRecover folder is "C:\Users\John J McAssey\AppData\Roaming\Adobe\Adobe Photoshop CC 2015\AutoRecover" That folder is normally empty unless you have a modified document open in Photoshop CC 2015 longer than the selected autorecover time. Now Wait the time refresh File Explorer or Finder display. You should see the Photoshop CC 2015 has saved a PSB file in that folder.  The File name used should contain the opend document name is some part of the generated name.   When you see there is a revovert file windows open Windows Task Manager  highlight Adobe Photoshop CC 2015 and click End Task to terminate Photoshop to simulate a crash or machine failure.  On a Mack use whatever you use to terminate and an Application. Once you have terminated Photoshop abnormally with a recovery file present in your user ID Photoshop CC 2015 AutoRecover folder, when you open Photoshop it should open the recovery file. Please do not save the document before terminating Photoshop abnormally  if you do Photoshop will delete the AutoRecover PSB fot the open document has not unsaved modifications.

      JJMack
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