Black Screen?

Community Beginner ,
Aug 28, 2018 Aug 28, 2018

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Once again it seems, Photoshop is acting up. Whenever I open the software I'm met with a black screen. I can't open files or create new ones, so Photoshop is pretty much useless. Essentially, if I can't sort the problem I'll have to cancel my subscription which is massive pain as I'm reliant on the software to create my webcomics etc.

Operating system:  Windows 10 Home 64

Processor: Intel Core i7-8550U

Graphics Processor: NVIDIA GeForce 940MX

RAM: 8 GB DDR4-2400 SDRAM

Adobe Photoshop Version: 19.1.6 20180808.r.398 2018/08/08: 1185588  x64

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correct answers 1 Correct Answer

Deleted User
Aug 28, 2018 Aug 28, 2018
HiYour system has dual GPU's both an Nvidia 940MX and an on board Intel GPU, this kind of setup in known to cause issues with PhotoshopTake a look here especially sections 7 and 8Troubleshoot Photoshop graphics processor (GPU) and graphics driver issuesAlso have you tried resetting Photoshop preferences

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Guest
Aug 28, 2018 Aug 28, 2018

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Hi

Your system has dual GPU's both an Nvidia 940MX and an on board Intel GPU, this kind of setup in known to cause issues with Photoshop

Take a look here especially sections 7 and 8

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Also have you tried resetting Photoshop preferences

Reset Pref.jpg

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New Here ,
May 21, 2021 May 21, 2021

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Literally just had this problem and your suggestion worked. Thank you 😊

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