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elienp93609961
Participant
January 31, 2018
Answered

BSOD while working in Photoshop

  • January 31, 2018
  • 5 replies
  • 3070 views

Since a few months I often get a BSOD while I'm working in Photoshop. I'm using Photoshop CC 2018 at the moment.

I've always installed my Photoshop updates but that never changed anything. I have even deleted all my Adobe programs and Creative Cloud via configuration screen but after reinstalling the BSOD keep appearing.

I'm using Windows 10

Info from BSOD:

- Stopcode: DRIVER IRQL NOT LESS OR EQUAL

- What failed: Fastboot.sys

How can I solve this problem?

    This topic has been closed for replies.
    Correct answer thatsmauri

    Hi elienp93609961,

    "DRIVER_IRQL_NOT_LESS_OR_EQUAL" mostly occurs, when a driver uses an incorrect memory address.
    Updating your drivers is one possible way to solve the issue. You could also try disabling Fast Startup
    (How-To Guide) and see if that helps.

    However, this error can also occur if your a) graphics card is defect, b) RAM sticks are damaged -or- c)
    hard drive is soon-to-be dead. Even malware and viruses can trigger this error.

    For now, try to update your drivers (especially your graphics card driver) and see if the BSOD remains.

    Kind Regards,
    Maurice

    5 replies

    N
    Nodnarbius
    Participating Frequently
    June 29, 2020

    I found that  by going into Preferences/Performance/Advanced Settings and un-checking Use OpenCL solved my problem.

    E
    elienp93609961Author
    Participant
    February 2, 2018

    I have disabled Fast Startup and updated my graphics card driver for two days now and no BSOD appeared ever since.

    Although I'm not sure yet it has been solved since it doesn't always appear.

    Already yhank you for the help!

    N
    Nodnarbius
    Participating Frequently
    June 29, 2020

    I trieed this for mine as well to no avail. I found that  by going into Preferences/Performance/Advanced Settings and un-checking Use OpenCL solved my problem.

     

     

    Kanikas
    Community Manager
    KanikasCommunity Manager
    Community Manager
    February 1, 2018

    Moving to Photoshop​

    T
    Test Screen Name
    Legend
    February 1, 2018

    No point updating Photoshop, an app can’t ctash the system. Update system and especially update video drivers since you have an error pointing at them.

    N
    Nodnarbius
    Participating Frequently
    June 29, 2020

    Yes, it can crash the system. And it was causing me crashes as well. 

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    January 31, 2018

    in addition to the message 1 suggestions, reset your preferences -   https://forums.adobe.com/thread/375776

    thatsmauri
    Community Expert
    thatsmauriCommunity ExpertCorrect answer
    Community Expert
    January 31, 2018

    Hi elienp93609961,

    "DRIVER_IRQL_NOT_LESS_OR_EQUAL" mostly occurs, when a driver uses an incorrect memory address.
    Updating your drivers is one possible way to solve the issue. You could also try disabling Fast Startup
    (How-To Guide) and see if that helps.

    However, this error can also occur if your a) graphics card is defect, b) RAM sticks are damaged -or- c)
    hard drive is soon-to-be dead. Even malware and viruses can trigger this error.

    For now, try to update your drivers (especially your graphics card driver) and see if the BSOD remains.

    Kind Regards,
    Maurice

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