Can someone please help me with my Photoshop crashing

Forum|Forum|5 years ago
September 15, 2020
2 replies
793 views

I have been having this reoccuring crashing happening with my Photoshop, and I do not know how to fix it. *Noteable things: I have Windows 10 and a GeForce RTX 2060*. I have done just about everything as:

- Cleaner Tool

- Checking my system updates

- Checking if my Drivers need updating

and none of these have fixed the issue. Here is the crash report for those who think they have any idea on how to help. I am just a simple GIF maker so I dont know too much about the whole technical side of the software.

crash report post below
<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="21.2.3" build="20200902.r.308" source="Windows-Client" crashType="n/a">
<time year="2020" month="9" day="15" hour="1" minute="35" second="33" timeoffset="-300" timezone="US Eastern Daylight Time"/>
<user guid="36313070-ebf6-4a85-8ac9-1a256d9c3fde"/>
<system platform="Windows 10 Home" osversion="10.0" osbuild="19041" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="24517" machine="Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="6" cpuType="8664" cpuFreq="2808 MHz"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce RTX 2060" description="NVIDIA GeForce RTX 2060" driverDate="20200812000000.000000-000" driverVersion="27.21.14.5206" videoModeDescription="1920 x 1080 x 4294967296 colors" pnpDeviceID="PCI\VEN_10DE&DEV_1F08&SUBSYS_37521462&REV_A1\4&27A23B36&0&0008" installedDisplayDrivers="nvldumdx.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFA6E2C03F3">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x00007FFA6E2C03F3" symbolname="load_torq_native"/>
<stackStatement index="1" address="0x00007FFA6E1D4048" symbolname="load_torq_native"/>
<stackStatement index="2" address="0x00007FFA6E1D0EB5" symbolname="load_torq_native"/>
<stackStatement index="3" address="0x00007FFA6E1CCB6C" symbolname="load_torq_native"/>
<stackStatement index="4" address="0x00007FFA6E1CAE14" symbolname="load_torq_native"/>
<stackStatement index="5" address="0x00007FFA6E1CA55E" symbolname="load_torq_native"/>
<stackStatement index="6" address="0x00007FFA6E1D03E8" symbolname="load_torq_native"/>
<stackStatement index="7" address="0x00007FFA6E2E2E0C" symbolname="load_torq_native"/>
<stackStatement index="8" address="0x00007FFA6E2DAD36" symbolname="load_torq_native"/>
<stackStatement index="9" address="0x00007FFA6E6148E0" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>
<stackStatement index="10" address="0x00007FFA6E613DEB" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>
<stackStatement index="11" address="0x00007FFA6E614168" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>
<stackStatement index="12" address="0x00007FFA6E613F6E" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>
<stackStatement index="13" address="0x00007FFA6E80E37D" symbolname="CrashForExceptionInNonABICompliantCodeRange"/>
<stackStatement index="14" EndlessStack="TRUE"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x0000000000000000"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0xB69E6CFC32600000"/>
<register name="RDX" value="0x0000000000000001"/>
<register name="RSI" value="0x0000007597CFE090"/>
<register name="RDI" value="0x000002640BFBA070"/>
<register name="RSP" value="0x0000007597CFDF50"/>
<register name="RBP" value="0x0000007597CFE098"/>
<register name="RIP" value="0x00007FFA6E2C03F3"/>
<register name="EFL" value="0x0000000000010256"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

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<hbLogSessionDllStatus>

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