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Participant
January 8, 2020
Answered

Can't create/open document

  • January 8, 2020
  • 1 reply
  • 1023 views

It happened yesterday while I was editing a picture. Suddenly, I wasn't able to create a new file or open one. Saving my file also didnt work. Opening a file only worked when i dragged it directly into PS.

 

Now, one day later, Photoshop opens up without the new Screen, where you can see all of your previously editet files etc. 

I am only able to create a new file if i go to preferences and select the old "new document" interface.

I tried restarting, reinstalling, resetting all settings and even reinstalling the Creative Cloud, nothing works for me.

 

Thank you in advance.

This topic has been closed for replies.
Correct answer InsertIntoHTL

I just downgraded Photoshop to 20.0.8, the problems seems to be solved. Problem still occurs at 21.0.1.

Let me know if you find a solution for 21.0.2

1 reply

Nancy OShea
Community Expert
Community Expert
January 9, 2020

Which operating system and version of Photoshop are you using?

 

 

Nancy O'Shea— Product User & Community Expert
Participant
January 9, 2020

Windows 10 Pro, Photoshop version 21.0.2

InsertIntoHTLAuthorCorrect answer
Participant
January 9, 2020

I just downgraded Photoshop to 20.0.8, the problems seems to be solved. Problem still occurs at 21.0.1.

Let me know if you find a solution for 21.0.2