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Colonel Blip
Known Participant
December 2, 2017
Answered

Can't get GPU to be recognized - crash

  • December 2, 2017
  • 3 replies
  • 4372 views

I just purchased an HP Spectre 360X 2 in 1, 8th gen i7, 16gb ram and all of the latest drivers. HP has apparently done me know favor by having to graphics devices in this machine, one an Intel and the other nVidia.

Generic PnP Monitor (3840x2160@64Hz)

Intel UHD Graphics 620 (HP)

2047MB NVIDIA GeForce MX150 (HP) 47 °C

ForceWare version: 388.43

SLI Disabled

Here are the detailed specs:

Intel UHD Graphics 620

Manufacturer Intel

Model UHD Graphics 620

Device ID 8086-5917

Revision 8

Subvendor HP (103C)

Current Performance Level Level 0

Driver version 22.20.16.4708

Count of performance levels : 1

Level 1 - "Perf Level 0"

NVIDIA GeForce MX150

Manufacturer NVIDIA

Model GeForce MX150

Device ID 10DE-1D10

Revision A2

Subvendor HP (103C)

Current Performance Level Level 0

Bus Interface PCI Express x4

Temperature 49 °C

Driver version 23.21.13.8843

BIOS Version 86.08.16.00.19

Physical Memory 2047 MB

Virtual Memory 2048 MB

================================

Here is my problem.

If I try to run with both devices enabled, PS crashes on attempting any operation, such as creating or opening a page. LR seem to be fine.

If I disable the InteI card I do not have the GPU performance setting active in PS but LR recognizes the NVidia card and all is well with it.

If I enable the Intel card and disable the NVidia card, LR runs but PS won't even open up to the create document screen.

Both of these cards should work with the software as best I can tell - but it ain't so. Any ideas?

I can't find a bug submission form other than call them or chat.

    This topic has been closed for replies.
    Correct answer

    Hi

    Photoshop is known to have issues with dual graphics card, take a look here and scroll down to this bit and see if that helps

    Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

    NVIDIA:

    a. Right-click anywhere on the desktop and choose the NVIDIA control panel.

    b. Click Manage 3D settings.

    c. Click Program Settings and add Photoshop.exe and sniffer.exe. Change the preferred graphics processor to High-performance NVIDIA processor.

    3 replies

    majore!
    majore!
    Participant
    December 11, 2017

    Got the same problem:

    Since the new Lightroom Classic 2017 my old Laptop couldn't run it anymore. No problem so far as it was pretty old.

    However, now I bought a brand new HP Envy with a Nvidia Geforce MX150 graphics card.

    And again: Lightroom Develop module is not working! If I disable the Nvidia card everything works fine. Latest drivers already installed.

    Since the new Lightroom Classic 2017 everything is screwed up and that really drives me mad!

    I am now considering to cancel my subscription plan and move to another software.

    Martin

    A
    Anonymous
    Correct answer
    December 2, 2017

    Hi

    Photoshop is known to have issues with dual graphics card, take a look here and scroll down to this bit and see if that helps

    Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

    NVIDIA:

    a. Right-click anywhere on the desktop and choose the NVIDIA control panel.

    b. Click Manage 3D settings.

    c. Click Program Settings and add Photoshop.exe and sniffer.exe. Change the preferred graphics processor to High-performance NVIDIA processor.

    C
    Colonel BlipAuthor
    Known Participant
    December 2, 2017

    Thanks to you and Dave for the lead.

    For whatever reason I do not get the nVidia control panel - get one for Intel only. Is this a downloadable app? Is it the same as GForce Expressions, which I deleted based upon a comment in the Adobe search.

    A
    Anonymous
    December 2, 2017

    Hi

    You need to have the Nvidia driver installed, you can download the latest driver from here

    Download Drivers | NVIDIA

    If the driver is already installed just right click on the desktop and select this option

    Once there go to Manage 3D settings and click on the add button and navigate to the below location and add Photoshop.exe, depending on your version of PS

    and repeat for sniffer.exe

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    December 2, 2017

    Hi

    As you have found, multiple GPUs is known to cause issues with Photoshop.

    Section 7 here gives advice on how to ensure Photoshop uses one GPU by assigning rather than disabling. It may help.

    Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

    Dave

    A
    Anonymous
    December 2, 2017

    Sorry Dave we posted at the same time with the same link

    Mind you my post keep going into moderation

    davescm
    Community Expert
    davescmCommunity Expert
    Community Expert
    December 2, 2017

    No problem ged2016 at least our advice was the same

    Dave

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