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can't open some .exr

Community Beginner ,
Nov 29, 2018

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Hi, in the last weeks I'm having some trouble opening some .exr files.

Both clicking to open and dragging the file in Photoshop, the program can't open it:

"could not complete your request because of a program error"

I thought I solved the problem by uninstalling any Adobe software on my pc, Adobe Cloud included.

I cleaned everything with Adobe Cleaner Tool and reinstalled Photoshop, but after a few hours I had the same program error.

I have another pc with the same operating system and the same Photoshop version (Windows 10 Pro + 20.0.1)

It can open the same files whitout any issue.

Please help me find a solution..

Best Regards,

Martina

Adobe Community Professional
Correct answer by Ged Traynor | Adobe Community Professional

Have you tried installing a previous version like 19.1.7 to see if you get the same error

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can't open some .exr

Community Beginner ,
Nov 29, 2018

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Hi, in the last weeks I'm having some trouble opening some .exr files.

Both clicking to open and dragging the file in Photoshop, the program can't open it:

"could not complete your request because of a program error"

I thought I solved the problem by uninstalling any Adobe software on my pc, Adobe Cloud included.

I cleaned everything with Adobe Cleaner Tool and reinstalled Photoshop, but after a few hours I had the same program error.

I have another pc with the same operating system and the same Photoshop version (Windows 10 Pro + 20.0.1)

It can open the same files whitout any issue.

Please help me find a solution..

Best Regards,

Martina

Adobe Community Professional
Correct answer by Ged Traynor | Adobe Community Professional

Have you tried installing a previous version like 19.1.7 to see if you get the same error

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Adobe Community Professional ,
Nov 29, 2018

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Hi Martina

Try deleting the Adobe Photoshop CC 2019 Prefs.psp file from this location

C:\Users\yourname\AppData\Roaming\Adobe\Adobe Photoshop CC 2019\Adobe Photoshop CC 2019 Settings

You may need to enable this option in file explorer

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Community Beginner ,
Nov 29, 2018

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Thankyou for your answer, unfortunately just tried but it does not work.

Same error

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Adobe Community Professional ,
Nov 29, 2018

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Have you tried installing a previous version like 19.1.7 to see if you get the same error

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Community Beginner ,
Nov 29, 2018

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Yes, already tryed, but I fear that there is something written in some file that will non be deleted or overwritten installing a previous version.

I'm going to uninstall everything again and install 19.1.7 with no other version already installed

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Community Beginner ,
Nov 29, 2018

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Ok, it worked, with 19.1.7 but only unistalling any Adobe software, running the Adobe Cleaner and installig the old version.

Thankyou and let's hope it will keep on working

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New Here ,
Dec 16, 2019

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I have this issue from time to time with large .exr files from 3DS max (~70mb). I generally export 10 channels in .exr to use in photoshop. Once in a while one of the .exr's refuse to open giving me this error: "Could not place “.exr” because of a program error."

 

It seems somewhat random, and I can't pinpoint the source of the issue. I have tried everything mentioned in other threads for similar issues. My workaround is to open the file in AE and export it as a png with alpha intact, which works but is annoying. 

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New Here ,
Jan 16, 2020

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hi, can you tell me the process of using after effects to get this pescky exr map to open in photoshopo

 

thanks 

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New Here ,
Jan 16, 2020

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Yes, you just import it to AE as you would import any other file (drag it to the project window). Then make a new composition from it, and export (add to render queue.) Render as a png sequence with a length of 1.

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Adobe Community Professional ,
Jan 16, 2020

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Have you tried the EXR-IO plug in?

https://www.exr-io.com/

 

Dave

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Participant ,
Mar 06, 2020

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Is there a way for Someone Else to mark a correct answer? Because installing an Old version of the software is a Really crappy workaround. This is still a workaround, but it's better than Adobe's solution will ever be, so I'd say this is the preferred method. 

This is likely a bug, and Adobe should get their act together and make it so it can open large EXR files. But if you're using exr, you should probably be using a plugin that makes exr more useful, like the free one you're linking to. 

 

So I really wish someone would change the "correct" answer to this one. 

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Community Beginner ,
May 11, 2020

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While my .exr file was 'only' 6.3GB and a 625MP big it worked like a charm! Thanks, Adobe could learn from that plug.

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New Here ,
Jul 18, 2020

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Thanks a lot! It works perfectly))

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