Cannot export artboards to PDF

New Here ,
Feb 21, 2019

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I have a file with 2 artboards that I need to export as a PDF. Going the standard route of File > Export > Artboards to PDF produces the popup window (after the script has tried to run): "IOError: General Photoshop Error Occurred. This functionality may not be available in this version of Photoshop. <no additional info available>"

I've tried checking, unchecking boxes, moved my file, tried saving to a different location, and this is the result every time. I was able to export and artboard to a JPG earlier but that is not my end goal.

Running software version 20.0.3 on Macbook Pro Mojave 10.14.3.

I'd really like to figure this out as I've created this template for a client who requested it be created in Photoshop (not Illustrator or inDesign, sigh) as that is the only program she has. If she cannot export her edits to a PDF as the end result, this is problematic.

I have read other forum posts with similar issues from years ago, but none of the suggested workarounds worked for me (saving to a different drive, unchecking options). If anyone has any insight or familiarity with this issue, I would really appreciate the help!

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Cannot export artboards to PDF

New Here ,
Feb 21, 2019

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I have a file with 2 artboards that I need to export as a PDF. Going the standard route of File > Export > Artboards to PDF produces the popup window (after the script has tried to run): "IOError: General Photoshop Error Occurred. This functionality may not be available in this version of Photoshop. <no additional info available>"

I've tried checking, unchecking boxes, moved my file, tried saving to a different location, and this is the result every time. I was able to export and artboard to a JPG earlier but that is not my end goal.

Running software version 20.0.3 on Macbook Pro Mojave 10.14.3.

I'd really like to figure this out as I've created this template for a client who requested it be created in Photoshop (not Illustrator or inDesign, sigh) as that is the only program she has. If she cannot export her edits to a PDF as the end result, this is problematic.

I have read other forum posts with similar issues from years ago, but none of the suggested workarounds worked for me (saving to a different drive, unchecking options). If anyone has any insight or familiarity with this issue, I would really appreciate the help!

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Feb 21, 2019 0
Advocate ,
Feb 21, 2019

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So I've been here for the past 20 minutes trying to duplicate your issue. I'm on the same version of Photoshop and the same version of OS. I can't duplicate the issue. It's working for me every time. SO here are the questions...

1.     Are you trying to save both of the artboards at once?

2.     Have you tried to select and save one artboard at a time?

3.     Are you having any other issues with saving or exporting?

4.     How did you create the artboards?

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Feb 21, 2019 0
Adobe Community Professional ,
Feb 21, 2019

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Please try to create a new file with 2 simple artboards and export to pdf. In this way we can know if this is a related documen t problem.

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Feb 21, 2019 1
Community Beginner ,
Mar 12, 2019

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Screen Shot 2019-03-12 at 1.52.41 PM.png

I'm having the same issue. This and many more issues have occurred since this update. I was hoping the latest update that came out today would fix more than it did. This issue still plagues me. Its not a document issue. I am not able to create a pdf from artboards with any file. You get the beach ball for a while and then it eventually bombs out to this message. 

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Mar 12, 2019 0
Community Beginner ,
Mar 12, 2019

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It appears I figured it out. If you go to System Preferences > Security and Privacy > Privacy Tab > Accessibility. Make sure "Adobe Photoshop CC 2019" is checked under the "Allow the apps below to control your computer". See screen grab. I am now able to export Artboards to files and PDFs again!

saveartboarttopdf.jpg

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Mar 12, 2019 0
New Here ,
Jul 02, 2019

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Having same issue. I have the latest version installed. shaver80 's solution didn't work for me. Neither did trying to export the artboards separately. If anyone figured this out, please share.

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Jul 02, 2019 0
New Here ,
Jul 07, 2019

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Had this very issue and it ended up being a text layer that was the culprit. I deleted layers/groups one by one to get to the root of the problem.

It ended up being just the numbers in one text layer. Nothing in the Character settings dialog was different. All I can assume this was some text I copied and pasted from another, non-photoshop, document. The text was "101 Night Sleep Trial". If I deleted a "1", a "0", "10" or "01" - I would still get the error. I had to delete the entire "101" and re-type it and it worked.

This is the third time this exact issue has happened to me with the "101" text. Different areas, different font sizes and formats.

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Jul 07, 2019 0