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Canon EOS M50 - .CR3 file

New Here ,
Mar 31, 2018

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Help! I cannot import the RAW format (.cr3) into photoshop or lightroom. I downloaded the Canon Digital Professional and it is taking a 6-10 second delay.  Anyone have a work around?  I understand it is a new camera, and a new format, but I need to get these images processed.

Thanks!

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Correct answer by davescm | Adobe Community Professional

The M50 is now supported in todays ACR update to 10.3

Cameras supported by Camera Raw

Dave

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Canon EOS M50 - .CR3 file

New Here ,
Mar 31, 2018

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Help! I cannot import the RAW format (.cr3) into photoshop or lightroom. I downloaded the Canon Digital Professional and it is taking a 6-10 second delay.  Anyone have a work around?  I understand it is a new camera, and a new format, but I need to get these images processed.

Thanks!

Adobe Community Professional
Correct answer by davescm | Adobe Community Professional

The M50 is now supported in todays ACR update to 10.3

Cameras supported by Camera Raw

Dave

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Feature request

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26.5K

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Mar 31, 2018 0
Most Valuable Participant ,
Mar 31, 2018

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Right now your may only have that option use Canon DPP to converter CR3 RAW files into RGB image file.  Some time in the future other RAW converters will start to support CR3 raw files. As you wrote its a new RAW format.

JJMack

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Mar 31, 2018 1
Adobe Community Professional ,
Apr 01, 2018

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You can see if Raw Therapee will support it. RawTherapee Blog

So far Adobe has yet to release anything that does.

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Apr 01, 2018 0
Community Beginner ,
Apr 02, 2018

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same issue re Raw CR3. I have the new Canon EOS M50, and I use latest version of DNG Converter ver. 10.2.1. However I understand that the converter will eventually offer a CR3 conversion to DNG. My question is: how do I find out that this conversion is now available? Thanks!

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Apr 02, 2018 2
Adobe Community Professional ,
Apr 02, 2018

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If/when it becomes supported it will be added to the list at the link below:

Adobe Camera Raw

Dave

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Apr 02, 2018 4
New Here ,
Apr 03, 2018

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I just chatted with someone from canon and lightroom will be getting a update this week to support the new CR3 files! I hope this information helps

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Apr 03, 2018 3
New Here ,
Apr 03, 2018

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*adobe

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Apr 03, 2018 0
Adobe Community Professional ,
Apr 03, 2018

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The M50 is now supported in todays ACR update to 10.3

Cameras supported by Camera Raw

Dave

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Apr 03, 2018 1
Community Beginner ,
Apr 04, 2018

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thank you all very much for your input and the great news that a new update now can convert Canon CR3 files, through Adobe DNG Converter!

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Apr 04, 2018 1
New Here ,
Apr 23, 2018

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All my apps are updated to the latest version, however, I am trying to open my camera files with no use. Tried the compressed type and the not compressed raw files. Tried to open the files in Lightroom classic, lightroom cc,  photoshop. All with the same results. The files cannot be recognized.

I tried downloading the DNG file converter, still with no use. The converter doesn't recognize the files even though, it clearly states that it does on the website.

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Apr 23, 2018 0
Adobe Community Professional ,
Apr 23, 2018

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To get help, you need to tell us the exact model of camera, the exact version of Photoshop and the exact version of Camera Raw.

Dave

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Apr 23, 2018 0
New Here ,
Apr 24, 2018

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Hi Davescm ! Thanks for replying to my inquiry . . . here are the details ( LIKE SERIOUSLY DETAILED, lol)

Camera Model:

Canon Eos M50 (Kiss M)

Photoshop Version Details :

Adobe Photoshop Version: 19.1.3 20180323.r.293 2018/03/23: 1163761  x64

The version of Camera Raw:

Canon`s CR3

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Apr 24, 2018 0
Adobe Community Professional ,
Apr 24, 2018

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The one crucial detail we need is the one you left out: the version of Camera Raw. You've listed your camera's file format instead.

The Camera Raw version will be something like 10.x (where x can be any number. In your case you need 3).

In Photoshop, click Help (Win) or Photoshop (Mac) > About Plug-Ins > Camera Raw

Which version is shown? As mentioned before, you need 10.3. If it says anything earlier then update Camera Raw.

Click the Adobe Cloud icon in your toolbar and look for Camera Raw CC. If it says Update then do so. If not then download and install 10.3 manually.

Camera Raw plug-in installer

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Apr 24, 2018 0
New Here ,
Apr 24, 2018

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Camera Raw is updated to the latest version, too. In the Adobe Creative Cloud app, it says clearly "up to date".  which is 10.3 .0.933

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Apr 24, 2018 0
Adobe Community Professional ,
Apr 24, 2018

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And you still can't open CR3 files from your camera?

What is the exact error message? Can you upload a sample file to Dropbox and post a link so we can take a look?

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Apr 24, 2018 0
Adobe Community Professional ,
Apr 25, 2018

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Hi

I've just opened a sample M50 CR3 file from here without any issues just using File >Open.

Canon EOS M50 Sample Images | Photography Blog

Can you open a CR3 from that page?

If not, how exactly are you opening them  File >Open,   File >Open As , via bridge ....etc?

Dave

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Apr 25, 2018 0
Most Valuable Participant ,
Apr 25, 2018

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Did you check the version in Photoshop as requested, NOT JUST in the Creative Cloud app? It sometimes says “up to date” wrongly.

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Apr 25, 2018 0
New Here ,
Apr 25, 2018

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When I downloaded one of those filed, I actually managed to open it normally.

For some reason, my own files will not open . . . This is one of my camera`s raw files:

_MG_0123.CR3 - Google Drive

and this is what happens when I try to open it in adobe lightroom001.jpg

002.jpg

Please, guys, try to open the raw file I uploaded and tell me how did it go  . . .

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Apr 25, 2018 0
New Here ,
Apr 25, 2018

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I did.

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Apr 25, 2018 0
Adobe Community Professional ,
Apr 25, 2018

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I've just tried and I can open the sample file I linked to here, but I cannot open the file you posted. Is it straight from the camera or has it been through any other software?

Dave

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Apr 25, 2018 0
Adobe Community Professional ,
Apr 25, 2018

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I had no issues opening the sample CR3 files at the link posted by Dave. They're 38.5MB Raw files.

I cannot open the one you posted. It seems to be damaged. It's only 11.7MB.

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Apr 25, 2018 0
New Here ,
Apr 25, 2018

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It is not damaged.  It opens normally in DPP4.

Canon introduced a new compressed version of CR3 that is much lighter than the original RAW files.

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Apr 25, 2018 0
New Here ,
Apr 25, 2018

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The problem persists with both the compressed and non-compressed raw files.

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Apr 25, 2018 0
Adobe Community Professional ,
Apr 25, 2018

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Are you opening the files directly from the SD card or transferring them first. The reason I ask is that in this thread Re: Lightroom Classic 7.3 Release Does Not Import CR3 Files  the poster was able to import CR3 uncompressed format  files to Lightroom only after transferring them to disk.

Dave

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Apr 25, 2018 0
New Here ,
Apr 25, 2018

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I transferred all the files to my PC ( Tried with my mac, too). and then tried opening them. same result. Apps cant recognize the files.

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Apr 25, 2018 0
Adobe Community Professional ,
Apr 25, 2018

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Sample .CR3 and your CR3 file:

Screen Shot 2018-04-25 at 3.33.50 AM.png

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Apr 25, 2018 0
New Here ,
Jul 19, 2020

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I have the same problem I try to change card reader, I found that copying files was smoother than before and there were no broken files.

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Jul 19, 2020 0