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Inspiring
October 30, 2018
解決済み

Canon eos r (cr3 files) won't open in ps cc 2019,

  • October 30, 2018
  • 返信数 1.
  • 7410 ビュー

supposedly the eos r is now recognized by photoshop but it won't open my cr3 files.  My photoshop and bridge are updated.  I am working on windows 7.

lana

    このトピックへの返信は締め切られました。
    解決に役立った回答 lanita33

    Can you open ACR 11.0 in Photoshop CC2019?

    Double-clicking a raw file in Explorer will do that, without involving Bridge at all.

    In any case ACR needs to open through Photoshop once first, to validate the license.


    I believe I finally found the solution after many hours of research.  I am adding the link to the Bridge solution page in case anyone else has problems. 

    Troubleshoot Windows system errors, freezes | Adobe software

    Keep in mind that I am working on a PC.

    The solution seems to be under the section showing you how to "run the adobe application in simplified mode".  I did that and it seems to have worked AND (drum roll here) I can now read CR3 files in the updated ACR.

    thanks to everyone who took the time to read and respond to the very frustrating problem.

    lana

    返信数 1

    Jeff Arola
    Community Expert
    Community Expert
    October 30, 2018

    What version of camera raw do you have?

    Your windows 7 is 64 bit and updated to SP1 (service pack 1)?

    There is a Camera Raw 11.0 installer here you can try:

    Camera Raw plug-in installer

    lanita33作成者
    Inspiring
    October 30, 2018

    Thank you for your response Jeff.

    I am running camera raw 9.1.0.441 and Windows service pack 1.

    lana

    Jeff Arola
    Community Expert
    Community Expert
    October 30, 2018

    Did you try Help>Updates from within photoshop?

    Or if that doesn't work, the camera raw 11.0 installer.

    Camera Raw plug-in installer