Participant

Answered

Charged for free trial

Forum|Forum|6 years ago
January 22, 2020
3 replies
4991 views

Hi Why did I get charged for a free trial for photoshop how do I get refund

Problem or error

This topic has been closed for replies.

Correct answer Peru Bob

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Osvaldo5CB3

Participant

I was also charged for a free trial, I did cancel it 5 days before the trail deadline date. Sometimes I feel Adobe is just out to get my money. I am sure they will fight tooth and nail to avoid giving me refund. I was charged $22.39 and it didn't even do what I wanted to try out. Adobe website is horrible, and everyhing about it leaves me with a bad taste. I am actually thinking of cancelling all my plans!!

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Ajoya5E95

Participant

Tell me about it I am trapped in a year plan now. Have any tips on how to get out of this?

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Osvaldo5CB3

Participant

I was able to reach an online chat with an Adobe agent and cancelled the 'free trail' that I was charged for. It was difficult to find it , but if you click on the 'help' tab somewhere it shows up. If you are patient enough to communicate by text on this online chat box, I suggest you do it. They even refunded me for the trouble.

good luck,
Osvaldo

Peru Bob

Correct answer

Community Expert

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Oliver5E91

Participating Frequently

I cant see that, Im signed in, on Chrome, cookies allowed, still no option. So please, how can I contact somebody to help me?

gener7

Community Expert

https://helpx.adobe.com/contact.html

At the bottom of the page, look for "Contact Us"

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DaveJCummings

Community Expert

When did you sign up? If anything, I would call up Adobe's customer service, because they would be able to help you in reversing any charges.

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Laura25117045ec87

Participant

I've signed up in March for a free trial. And cancelled it before the 10th day of trial. I have been debited since then even if I haven't used the website at all cause I was sure I've cancelled it. Could you refund me the last payment you have made without my consent please. Many thanks

Peru Bob

Community Expert

@Laura25117045ec87 wrote:

Could you refund me the last payment you have made without my consent please.

We are not Adobe employees on this user to user forum and can't do that.

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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