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A
AlbertoB82C
Participating Frequently
October 9, 2020
Question

Color flash while executing any operation in Photoshop on Windows with NVIDIA Quadro T2000 enabled

  • October 9, 2020
  • 4 replies
  • 652 views

I'm having the following situation on my DELL Precision 5540 with GPU Nvidia Quadro T2000.

When operating any action on the picture I see a sort of flashing in the picture color and in the background, I attached a small video of the behaviour.

 

The problem is solved if I disable the Nvidia GPU and use the integrated one from Intel.

I've tried to updgrade the Nvidia Driver but the situation is the same.

 

Anyone here had a similar experience and can help?

Thanks in advance!

 

 

 

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4 replies

A
AlbertoB82CAuthor
Participating Frequently
October 12, 2020

Hi, I would like to share an update:

---SOLUTION---

Problem was related at the Dell application Premier Color. 

I was having also a generic color display issue like mentioned here (https://www.dell.com/community/XPS/XPS-15-9570-Premier-Color-issues-with-banding/td-p/7325003). So I tried to:

 

- unistall the Premier Color application and reinstall the Intel GPU driver --- this solved the issue of the color display

- unitstall Nvidia Driver and reinstall the latest driver --- this solved the issue of the color flashing

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
October 10, 2020

On my workstation I do no have a problem like that with my quadro k2200.  Do other application on your laptop also flash?

JJMack
A
AlbertoB82CAuthor
Participating Frequently
October 12, 2020

Hi, 

seems only photoshop.

Illustrator looks fine. I execute the diagnostic on the Nvidia card and no problem was found.

Thanks for support!

JJMack
Community Expert
JJMackCommunity Expert
Community Expert
October 9, 2020

Do you have the 9/30/2020 device driverinstalled?

QUADRO DESKTOP/QUADRO NOTEBOOK DRIVER RELEASE 450

 
Version: R450 U4 (452.39)  WHQL
Release Date: 2020.9.30
Operating System: Windows 10 64-bit
Language: English (US)
File Size: 404.73 MB
   

 

  

 

JJMack
    A
    AlbertoB82CAuthor
    Participating Frequently
    October 10, 2020

    yes,

     

    NVIDIA Driver version (from system infomration)

    clgpu[0].CLName="Quadro T2000"
    clgpu[0].CLDriverVersion="452.39"

     

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    October 10, 2020

    Try installing the QNF driver than released a couple days ago 10/7/2020 

    QUADRO DESKTOP/QUADRO NOTEBOOK DRIVER RELEASE 455

     
    Version: R455 U2 (456.71)
    Release Date: 2020.10.7
    Operating System: Windows 10 64-bit
    Language: English (US)
    File Size: 450.03 MB
     
    JJMack
    nikunj.m
    Community Manager
    nikunj.mCommunity Manager
    Community Manager
    October 9, 2020

    Hi,

     

    We're sorry about the trouble with Photoshop. Would you mind sharing the version of Photoshop you are using along with the version of Windows you are running? Have you tried to un-install the NVIDIA drivers completely and re-install them to check if that helps? If not, please try that and check if that helps.

     

    You can also check: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

     

    Please let us know how it goes!

    Regards,

    Nikunj

      A
      AlbertoB82CAuthor
      Participating Frequently
      October 10, 2020

      Hi, thanks for the answer.

      I'm working with Windows10 and photoshop 21.2.4.

      NVIDIA Driver version (from system infomration)

       

      clgpu[0].CLName="Quadro T2000"
      clgpu[0].CLVendor="NVIDIA Corporation"
      clgpu[0].CLDriverVersion="452.39"

       

      I tried to unistall completely the driver and reinstall the latest driver above but it still the same.

      The issue is mostly visible on black pictures.

       

      The NVIDIA QUADRO T2000 should be supported, right?

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